Accounting, Banking Services, Billing, Calculators, Communication Skills, Copying Machines, Customer Support/Service, Driver's License, Establish Priorities, Fax Machines, Mathematics, Office Equipment, PC (Personal Computer) Systems, Presentation/Verbal Skills, Quality Assurance, Quality Management, Resolve Customer Issues, Time Management, Writing Skills
JOB SUMMARY: The Billing Support Representative provides a positive company image while assisting internal and external customers. This position is responsible for accurately processing customer payments. The position assists customers both over the phone and in person. The billing support representative accurately completes billing & accounting tasks assigned to the Billing department.
ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
- Provides excellent customer service by prioritizing and addressing customer needs and demands in a professional manner, providing follow up and developing cooperative relationships
- Required to collect payment in person and at drive thru window
- Accurately collects and posts payments
- Completes departmental balancing, reports and assigned tasks accurately and timely
- Identifies opportunities and recommends methods to improve customer service, work processes and financial performance
- Assists in design and implementation of quality improvement initiatives on departmental and organizational levels
- Follows company designated procedures for cash handling and security.
- Assists with special projects as outlined by supervisor
OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company.
QUALIFICATIONS & PREREQUISITES
Required:
- High School Diploma or equivalent
- Must have a valid driver's license and reliable transportation
Preferred:
- Prior customer service or banking experience
KNOWLEDGE/SKILLS:
- Must have excellent customer service and communication skills (verbal and written)
- Ability to proficiently operate personal computer equipment
- Knowledgeable operation of general office equipment such as copier, fax machine and calculator
- Accurate math skills essential in calculating prices and percentages, etc.
GENERAL INFORMATION:
This job description does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.