- This position has the ability to work in office or remote*
Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!
Essential Functions:
- Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
- Analyze billing system information to service our internal and external customers effectively and efficiently
- Respond professionally to customer inquiries via phone, email, or letter
- Billing system entry, as needed, to maintain account integrity
- Handle inbound premium payments
- Adhering to all compliance regulations and security policies
- Review and issue premium refunds
- Review and evaluate internal collection attempts and send to a third party collection agency
- Daily/Monthly billing system reconciliation
- Monitor accounts receivable balances
- Performs other duties as assigned
Required Skills:
- Ability to multitask in a fast-paced environment
- Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.
- Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
- Ability to research problems to resolve and make decisions
- Take ownership of any follow-up work necessary to service customer
- Ability to quickly learn and adapt to new software programs
- Ability to maintain confidential and sensitive information
Required Experience
- High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.
- A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.