Analysis Skills, Billing, Customer Relations, Customer Support/Service, Data Analysis, Data Quality, Identify Issues, Life Insurance, Management Consulting, Marketing, Operational Audit, Pivot Tables, Process Improvement, Project/Program Management, Retail Operations, SQL (Structured Query Language), Sales, Technical Support, Time Management, Training Program, Training/Teaching, Transaction Processing/Management, Vision Plan, Vlookups
IDR is seeking a Billing Operations Analyst to join one of our top clients for a hybrid opportunity. This role involves supporting billing, transaction processing, and account maintenance within a high-volume environment. The organization specializes in energy retail operations, focusing on delivering efficient customer billing solutions and process improvements.
Position Overview for the Billing Operations Analyst :
- Work broadly across multiple processes and systems to become a subject matter expert for Billing & Transaction Management operations.
- Provide analytical and technical support to Customer Care, Sales, Billing Operations, and Marketing groups.
- Monitor and analyze incoming errors and correct impacted records individually or in mass to maintain accurate and reliable data.
- Work with external vendors to ensure processes are completed on time, escalating issues and following through to resolution.
- Develop, deliver, and maintain training materials and programs to ensure team members are knowledgeable on processes, systems, and tools, providing ongoing support to reinforce learning.
Requirements for the Billing Operations Analyst :
- 2+ years of experience with billing operations, transaction processing, and account maintenance in a high-volume environment
- Proficient in SQL, Excel (Pivot Tables, VLOOKUP/XLOOKUP), and data analysis for operational reporting and error resolution
- Needs experience identifying, troubleshooting, and resolving billing exceptions, transaction errors, and data discrepancies
- 1+ year of experience in an Operations/IT/Project Management/Consulting role preferred
- Bachelor's degree from an accredited college or university is preferred or 3-5 years direct experience in the Competitive Retailer Energy Market
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com