Overview
The Billing Supervisor is responsible for delivering the best invoicing experience possible to ABM clients. This role supervises, develops, motivates and mentors the Billing Team to ensure weekly, bi-weekly and monthly invoicing across all Industries Groups is done timely, completely and accurately.
The Billing Supervisor works cooperatively with several functions within ABM and ESC Quote-To-Cash, including but not limited to Operations, FP&A, Accounting and Accounts Receivables. This role is responsible for handling a high volume of work (approx. 30,000 invoices monthly), resolving escalated issues and developing an environment heavily focus on customer service and efficiency. Ability to learn quickly and adapt is fundamental to the success of this role.
Responsibilities
Oversee and streamline billing process across multiple contract types and Industries Groups
Ensure activities are performed in accordance with the Companies policies & procedures to ensure Revenue Recognition and SOX Compliance requirements are met
Coordinate, support and manage a team of 8-12 people, including performance evaluation, hiring & terminations decisions and training (technical and soft skills)
Implement quality assurance process to ensure completeness of billing and achievement of Department’s SLAs.
Address internal & external escalations as well as high profile and/or complex situations on a timely and accurately manner.
Run staff meetings, encourage personnel development and track team’s progress
Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
Prepare reports and attend monthly / quarterly calls with Branches / Operations / FP&A.
Establish strong partnership and interactions with IGP, Operations and FP&A to support customers’ needs.
Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
May be required to bill special contracts, as needed
Work other duties and special projects as assigned.
Qualifications
Bachelor’s degree is preferred
Minimum of 5 (five) years of experience in Billing is mandatory
Minimum of 3 (three) years of managing people
Experience with complex billing types is a plus
Knowledge of ASC 606 is a plus
Experience with financial / SOX audit is a plus
Excel advanced level (v-lookups, sum-ifs, pivot table, etc)
Experience with large ERP systems, preferred JDE and Oracle Financials
Excellent oral and written communication skills
Strong sense of urgency for addressing internal and external customer needs
Strong attention to detail
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)