Accounting, Administrative Skills, Billing, Billing Software, Bookkeeping, Broadband, Communication Skills, Corporate Policies, Credit Processing, Credit and Collections, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, High School Diploma, Internet/Online Service, Maintain Compliance, Microsoft Dynamics, Microsoft Excel, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Past Due Accounts, Payment Processing, Problem Solving Skills, Process Management, Reconciliation, Record Keeping, Startup, Technical Accounting, Technical Support, Telecommunications, Time Management, Tuition Fees, Vision Plan, Wireless Communications
About the Company
At Dragonfly Internet, we’re all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we’re here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings?
About the Role
We are looking for a detail-oriented and organized Billing Coordinator to join our team. The Billing Coordinator is responsible for managing customer billing processes, maintaining accurate financial records, processing invoices and payments, and assisting with account inquiries. Reporting to the Manager of Billing and Customer Service and based out of our corporate headquarters this role works closely with customer service, accounting, and technical support teams to ensure accurate and timely billing for internet services.
Key Responsibilities
- Generate and process customer invoices accurately and on schedule
- Review accounts for billing discrepancies and resolve issues promptly
- Process payments, credits, refunds, and account adjustments
- Communicate with customers regarding billing questions and payment arrangements
- Monitor overdue accounts and assist with collections procedures
- Reconcile billing reports and prepare account summaries as needed
- Coordinate with internal departments to ensure correct service charges and account updates
- Ensure compliance with company policies and billing procedures
Required Skills
- High school diploma or equivalent required; associate degree preferred
- 1+ years previous billing, technical support, or administrative experience, a highly transactional environment preferred
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Office
- Ability to learn billing software and CRM systems quickly we are currently using Sonar
- Excellent communication and customer service skills
- Ability to manage multiple tasks and deadlines effectively
Preferred Skills
- Experience with software such as Sonar and Datafile or equivalent
- Experience in telecommunications or internet service industry
- Knowledge of invoicing, collections, and payment processing
- Basic accounting or bookkeeping knowledge
- Bilingual skills are a plus
Pay range and compensation package
- Competitive Salary
- Health, Dental, and Vision Insurance
- Paid Time Off & Holidays
- 401K Benefits
- Continuous Learning Opportunities
- Free Tuition at a local leading university
- Employee Discounts on Internet Services
- Free swag
Why Dragonfly Internet?
- Be part of a fast‑growing startup where your work makes a real impact
- Collaborate with a close‑knit, supportive team
- Help build systems and processes—not just maintain them
- Enjoy a role that balances structure with the excitement of growth
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Equal Opportunity Statement
SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Seniority Level
Industry
Employment Type
Job Functions
- Customer Service
- Attention to detail
- Critical Thinking
- Microsoft Dynamics Business Central 365
- Billing Software
- Microsoft Excel