Billing and Member Services Manager

The Billing and Member Services Manager is responsible for managing the member services, billing and communication roles of the cooperative.

Great benefits including pension plan

Essential Functions

• Oversee billing, cash receipts and adjustments for accuracy
• Manage member service – phone and in-person 
• Manage the distributed generation (DG) program
• Manage and support key accounts 
• Manage the energy assistance programs
• Participate in rate cost of service (COSS) and tariff design
•  Oversee communication & marketing plan and projects
•  Minimize uncollectable revenue via managing execution of credit and collection procedures
•  Oversee activity within company software (NISC) for member data, services, and support
•  Manage marketing, sales and service of fiber internet 
•  Manage propane subsidiary - service, sales, support, inventory, billing, and overall operation
•  Actively participate in the planning of the DCREMC annual meeting
•  Prepare and oversee department budgets
•  Participate in leadership team activities including strategic planning, encouraging employees to live the vision and mission of the cooperative and supporting decisions made by the CEO and board of directors

SUPERVISORY RESPONSIBILITIES

•  Create and manage department targets and goals
• Train, schedule work, support and supervise department
•  Develop, implement, and ensure compliance with policies and procedures
•  Conduct performance reviews and coach staff to optimal performance

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual should have an equivalent of the following education and/or experience.

• Bachelor’s degree in business or a related field is required
• 4 years’ experience in a billing or communication role is required
•  Management experience is required
•  Experience working in a cooperative is preferred
•  Knowledge of utility industry is preferred

 KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Communication and Relationship Skills
•  Exceptional written and verbal communication skills, including the ability to describe and explain complicated or sensitive information, the ability to negotiate with and motivate others, the ability to maintain confidentiality and discretion, and strong listening skills. Able to use these skills in tense situations 
•  Comfortable and skilled presenting to groups 
•  Strong leadership skills
• Analytical and Judgment Skills
•  Strong decision-making and problem-solving abilities, including the ability to make judgments based on interpretation of information and when others’ opinions may be in conflict
• Ability to make informed decisions efficiently and effectively
• Technical/ Computer/ Office Equipment
•  Advanced proficiency using a computer, including proficiency with Microsoft Office, the internet, complex spreadsheets and databases
•  Ability to navigate graphic design programs 
•  Ability to operate office equipment, including printers, copiers, and phones
•  Ability to prepare records, letters, reports and other formal documents
•  High detail orientation and ability to ensure accuracy of information 
• Planning and Organizational Skills
•  Ability to prioritize and manage tasks and time effectively for self and others.
•  Ability to consistently meet deadlines
•  Ability to work effectively with other departments and organizations
• Financial Skills
•  Above average mathematical abilities (addition, subtraction, multiplication, division, fractions, percentages, and ratios), and to process data

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