Administrative Skills, Billing, Billing Records, Communication Skills, Consulting, Contract Approval, Contract Management, Contract Review, Credit and Collections, Cross-Functional, Customer Relations, Customer Support/Service, Data Management, Detail Oriented, Develop and Maintain Customers, Maintain Compliance, Microsoft Office, Operating Systems, Operational Support, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Public/Media/Press/Analyst Relations, Reconciliation, Systems Administration/Management, Writing Skills
Location: Rochester, NY
Schedule: Fully Onsite
Pay Rate: $18.00–$20.00/hour
Position Type: Contract-to-Hire
We are seeking a detail-oriented and organized Billing and Contracts Specailist to support contract billing operations in a fast-paced office environment. This role is responsible for reviewing contract documentation, maintaining billing data, resolving discrepancies, and supporting internal and external customer relationships. The ideal candidate will have experience in contract administration, billing, invoicing, and customer service, along with strong problem-solving and communication skills.
Responsibilities
- Support assigned contract billing accounts and review contract paperwork for accurate system setup
- Maintain and update billing and contract data including customer information, pricing, contract terms, and billing cycles
- Work across multiple operating systems simultaneously to manage billing functions and account activity
- Investigate and resolve complex contract billing discrepancies and invoicing issues
- Run and review monthly reports, identify discrepancies, and process necessary adjustments
- Handle rebills, cancellations, renewals, amendments, and supplemental contract updates
- Coordinate with internal departments and external clients to ensure smooth contract transitions and updates
- Participate in client calls and meetings to support contract administration activities and maintain strong customer relationships
- Review contract billing and renewal reports to ensure compliance with contract terms and service requirements
- Monitor meter collections, billing performance, and service level requirements for assigned accounts
- Collaborate with cross-functional teams to resolve operational and billing-related issues
- Perform additional administrative and support duties as assigned
Qualifications
- High School Diploma or equivalent required
- Minimum of 3 years of experience in a combination of:
- Contract administration/support
- Billing and invoicing
- Customer service
- Reporting and data management
- Strong understanding of contract setup, meter collections, and invoicing processes
- Ability to navigate complex billing scenarios and transaction types
- Excellent organizational skills and strong attention to detail
- Effective written and verbal communication skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office Suite; Excel experience preferred
- Strong critical thinking and problem-solving abilities with proven success resolving billing issues
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