Billing and Collections Manager

Billing and Collections Manager

Key Responsibilities:

Team Supervision

• Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
• Establish KPIs for the department, including collection targets and aging benchmarks.
• Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary

Billing Operations

• Develop and implement standardized policies for billing cycles and revenue reporting.
• Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
• Resolve complex billing discrepancies and disputes by collaborating with the Sales and Customer Success teams. Oversee escalations in billing and approved adjustments resulting from re-issuance.
• Actively act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices. Reduce the rate of unbilled invoices
• Work closely with the accounting team to ensure that sales invoices, credit and debit memos and other adjustments are properly posted in the registered accounting system
• Regularly review incidents and implement process improvements to improve billing efficiency

Collections and Accounts Receivable (AR) Management

• Develop and implement standardized policies for credit approval and collection workflows.
• Monitor aging reports and prioritize high-risk accounts for immediate follow-up.
• Manage negotiations for large-scale delinquent accounts and payment plans.
• Evaluate customer creditworthiness and set appropriate credit limits.
• Manage the process for writing off bad debt and coordinating with third-party collection agencies when necessary.

Financial Reporting

• Oversee the preparation monthly AR aging summaries and collection forecasts for regulatory and management reporting
• Actively department with sales and accounting departments to improve the reporting process for revenue and other relevant analyses
• Oversee completion of tasks assigned to the billing and collection team for month-end closing activities and annual audits.

Performs other related tasks that may be assigned from time to time.

Minimum Qualifications

• Educational Qualification:
• Bachelors degree in Accountancy, Accounting Technology or equivalent.
• Work Experience:
• At least 8 years of relevant work experience Including managerialroles. Exposure to the advertising industry is preferred.
• Knowledge and Skills:
• Proficiency in Microsoft Office and Google Workspace and experience with Accounting ERPs.
• Understanding of billing, invoicing, accounting, or administrative support
• Basic understanding of relevant VAT and Withholding tax concepts
• Excellent written and verbal communication skills to effectively interact with internal teams and external clients.
• Ability to analyze sales and invoice data and identify errors
• High level of accuracy and attention to detail in managing documents and documentation.
• Ability to work collaboratively with cross-functional teams, including Sales and Finance.
• Ability to comply with deadlines in a fast-paced environment.