Billing and Collection Division Manager

Department: Billing & Collection Reports to: Chief Financial Officer

Summary: Under general direction, manages the daily operations of the Billing & Collection (B&C) Division by supervising staff, coordinating workflow, and allocating resources to ensure efficient service delivery. Provides technical guidance on the City's billing and collection processes and supports the Chief Financial Officer (CFO) in implementing policies and procedures. Ensures division activities comply with applicable laws, ethical standards, and established financial policies.

Essential Functions:-- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Manages the daily operations of the Billing and Collections (B&C) Division, including accounts receivable, customer service call center, cashiering functions, utility billing, and collections; monitors operations to ensure compliance with state and federal regulations, City policies, and governmental accounting standards.
• Implements and administers B&C policies and procedures; ensures consistent application of established processes and recommends operational improvements to the Chief Financial Officer.
• Exercises independent judgment within established policies and guidelines; evaluates and analyzes billing and collection issues, interprets City policies and procedures, and provides technical guidance on division operations.
• Supervises, coaches, and develops division staff; assigns work, evaluates performance, and meets regularly with staff to address priorities, workload distribution, quality standards, and technical issues; monitors operations to identify and resolve operational concerns.
• Assists in establishing division goals, work plans, and service benchmarks; monitors progress toward operational objectives and supports enhancements to B&C system applications and related technology.
• Oversees the collection, analysis, and reporting of operational and financial data; reviews records and reports to ensure accuracy, completeness, and compliance with established standards.
• Monitors receipts and collection activity, evaluates trends, and prepares operational and financial reports for review by the Chief Financial Officer.
• Analyzes B&C data and statistical information, evaluates trends, and assures B&C issues are properly addressed and resolved; develops and presents reports and recommendations in public meetings.
• Coordinates B&C operational activities with other City departments to ensure efficient billing, collection, and customer service processes.
• Supports the departmental operations with regular and timely attendance.
• Must have and maintain a cell phone for City use to hold this position.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications:

Education, Training, and Experience Guidelines: Bachelor's Degree in Accounting, Finance, Business Administration, or a related field; AND five (5) years of progressively responsible experience in billing operations, accounts receivable, revenue collections, financial services administration, customer service operations, or municipal utility billing. An equivalent combination of education, training, and experience will be considered.

Knowledge of:

• Utility and emergency services billing ordinances, rules, and procedures.
• Principles of accounting, record keeping, and records management.
• Principles and practices of public sector administrative management, including applicable regulations, performance management, personnel rules, budgeting, and project management.
• Techniques and practices for efficient and cost-effective management of resources.
• Business and personal computers, and financial spreadsheet software applications.

Skill in:

• Managing the operations, services, and activities of a municipal utility billing and customer service program.
• Analyzing and resolving customer service problems.
• Interpreting and administering federal and state rules and regulations, and City ordinances and policies.
• Supervising, managing, and coordinating the work of subordinate staff.
• Reviewing interrelated financial and technical records and identifying and reconciling errors.
• Using initiative and independent judgment within established procedural guidelines.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Establishing and maintaining cooperative working relationships with City employees and representatives from other local agencies.
• Communicating effectively verbally and in writing.

License and certification requirements:A valid Texas State Driver's License is required.

Physical demands and working environments: Work is performed in a standard officeenvironment.