Billing Analyst: II

Job Title: Billing Analyst: II

Duration: 12+ months contract

Location: Monterey Park, CA 91754

Hybrid Role : - 4 days in-office, 1 day remote

Description:

Duties and Responsibilities
• Monitors daily billing operations to ensure smooth system performance and addresses disruptions promptly.
• Generates and reviews billing batches to ensure accuracy before processing.
• Collaborates with finance teams to reconcile billing data with revenue reports and close activities.
• Conducts audits of customer accounts and billing processes to ensure integrity and transparency.
• Implements rate changes, taxes, and regulatory surcharges within the billing system as required.
• Ensures proper handling of sensitive customer data, complying with internal data governance policies and cybersecurity standards.
• Maintains an up-to-date internal knowledge base on technologies and best practices in billing.
• Performs other duties as assigned.

Education
• Typically requires a 4-year degree in a relevant field, or equivalent combination of relevant education and experience.

Experience
• Typically requires minimum of 3 years of related experience.

Knowledge, Skills and Abilities
• Billing Management - Understands billing processes and systems and implements control to ensure that bills are processed correctly and in a timely manner.
• Financial Reporting - Financial reporting is a standard accounting practice that uses financial statements to disclose a company's financial information and performance over a particular period, usually on an annual or quarterly basis.
• Billing Systems Management - Managing and maintaining a software that enables service providers' order to cash process (O2C), focusing on billing, with automatization of collecting payments, sending out recurring invoices, and tracking expenses and invoices.
• Data Analysis - Measuring and managing organization data, identifying methodological best practices and conducting statistical analyzes.
• Customer Service Management - Supports customers both before and after they buy and use products or services that helps them have a positive experience.
• Data Management - A process which includes acquiring, validating, storing, protecting, and processing required data.
• Communication Management - The systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations.
• Customer Relationship Management - The process for managing a company’s relationships and interactions with customers and potential customers.
• Issue Resolution - Addressing problems that need to be solved, the decisions that need to be made, and the risks that need to be mitigated.
• Contract Management - Streamlining the creation, execution, storage or renewal of contracts, with a focus on compliance, often via software or other automated means.