Bilingual Voter Services Lead Assistant

About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 1,000 team members who are at the heart of what makes Denver, Denver.

The Denver Clerk & Recorder, an independently elected office held by the Honorable Paul D. Lopez, performs the legally mandated duties of a clerk and recorder in Colorado, encompassing the City Clerk, County Recorder, Public Trustee, and Chief Elections Official functions.

Our mission is to serve the people of Denver by providing accessible, reliable, and secure civic services.

The Denver Clerk & Recorder is committed to providing accessible, equitable, reliable, and secure services to the people of Denver. We strive to ensure every community member can fully participate in elections, exercise their right to marry, easily access public records, and navigate essential processes with confidence.

For more information, visit the Denver Clerk & Recorder's website at DenverClerkAndRecorder.org

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. While the full salary range for this position is $22.53 - $33.55/hour, the hiring range is $24.00 - $28.00/hour, based on experience and education.

We also offer generous benefits for full-time employees which includes but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The Denver Clerk & Recorder's office is located at 200 W. 14th Ave., immediately south of the City & County Building. Office hours are typically 8 a.m. to 5 p.m. Monday through Friday. Dependent on business needs, some roles have remote work and flexible schedule options with manager approval.

What You'll Do

The Denver Clerk & Recorder is seeking an accomplished public servant to serve as a Bilingual Voter Services Lead Assistant. In this position, you will lead work within the Voter Services team, overseeing and training on-call staff, and providing information to staff and the public regarding election procedures and regulations.

Responsibilities

• Lead Denver's user management program for access to the voter registration database, providing technical assistance for users and resolving system access problems.
• Lead voter registration activities within the Denver County jails, including the processing and tracking of voter registration forms from jail visits.
• Serve constituents in English and Spanish via phone, email, and at the Elections Front Counter, which includes serving as a Notary Public.
• Develop and implement a process for certifying poll watchers during each election.
• Create and distribute the daily, internal election information newsletter.
• Perform regular data entry and quality control measures within the statewide voter registration database, including supporting Denver's correspondence program, voter registration list maintenance activities, and the Address Confidentiality Program (ACP) program.
• Provide work instruction and training for temporary Voter Services staff and assisting these employees with difficult and/or unusual assignments.
• Support election activities of the Voter Services team, including the Election Call Center, VSPC Hotline, and In Person Audit. Provide recommendations for staffing needed to perform Voter Services functions during various phases of the election cycle.
• Recommend consistent procedure standards and contributes to the development and revision of standard operating procedures for the Voter Services team.
• Resolves problems encountered during daily operations and recommends consistent standards.
• Oversee the appropriate storage of elections documents and provides input into long-term records storage.
• Act as a subject matter expert in elections and voter registration by continuously reviewing Colorado election laws and rules to ensure compliance and to inform the public.
• Complete and maintain annual Election Official Certification through the Colorado Department of State.
• Perform other duties as assigned.

What You'll Bring

Our ideal candidate will have some or all of the following:

• At least one (1) years of experience working in elections
• Excellent analytical, writing, verbal communication, reasoning, time management, and troubleshooting skills
• Experience working with diverse communities, including a comfort level working in jail settings
• Ability to build, maintain, and foster positive working relationships with people of diverse perspectives and motivations
• Friendly customer services skills and a desire to work with the public
• A commitment to providing secure, transparent, and accessible elections administration
• Ability to maintain confidentiality of information consistent with applicable federal, state and county rules and regulations
• Knowledge of election laws, statutes, processes and procedures
• Data entry experience with a high attention to detail
• Bilingual in Spanish

Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of office support experience, including two years at the type and level of an Elections Technician.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Requires a valid Driver's License at the time of application.
• Licenses and certifications must be kept current as a condition of employment.

Required Application Documents

• Resume
• Cover Letter

Application Deadline

This posting is expected to stay open until June 21st. Please submit your application as soon as possible no later than June 21st at 11:59 p.m. MST.

About Everything Else

Job Profile

CC2396 Elections Support Assistant Lead

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

$24.00 - $28.00/year, based on experience and education

Agency

Clerk & Recorder''s Office

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.