Job Title: Bilingual (Spanish/English) Medical Front Office Coordinator
Location: Houston, TX
Employment Type: Full-Time
Position Summary
We are seeking a professional, detail-oriented Bilingual Medical Front Office Coordinator to serve as the first point of contact for our patients. This individual will play a critical role in delivering an exceptional patient experience by providing administrative support, managing front desk operations, and ensuring efficient communication in both English and Spanish.
The ideal candidate is organized, customer-focused, and thrives in a fast-paced healthcare environment.
Key Responsibilities
- Greet patients and visitors in a warm, professional manner
- Answer and manage incoming phone calls, emails, and patient inquiries in both English and Spanish
- Schedule, confirm, and manage patient appointments
- Verify insurance eligibility and obtain necessary authorizations
- Collect co-pays, balances, and process payments accurately
- Maintain and update patient records in the EMR/EHR system
- Coordinate patient check-in and check-out processes efficiently
- Communicate effectively with clinical staff regarding patient flow and needs
- Handle confidential patient information in compliance with HIPAA regulations
- Assist with administrative tasks such as faxing, scanning, and filing
Qualifications
- Required: Fluent in both Spanish and English (verbal and written)
- High School Diploma or equivalent
- Minimum of 2 years of medical front office experience
- Knowledge of medical terminology and insurance processes
- Experience with EMR/EHR systems (Epic REQUIRED)
- Strong customer service and interpersonal skills
- Excellent organizational and multitasking abilities
- Professional demeanor with a patient-first mindset
Preferred Qualifications
- Experience in a specialty practice (e.g., neurology, pediatrics, internal medicine)
- Familiarity with prior authorizations and referral processes
- Experience handling high patient volume
Core Competencies
- Patient-centered communication
- Attention to detail and accuracy
- Problem-solving and adaptability
- Time management and efficiency
- Team collaboration
Why Join Us?
- Supportive, team-oriented environment
- Opportunity to grow within a reputable healthcare organization
- Meaningful work making a difference in patients’ lives
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Health benefits (if applicable)
- Paid time off and holidays
- Opportunities for advancement