Bilingual (Spanish/English) Customer Service Representative (CSR)

Bilingual Customer Service Representative

Bilingual (Spanish/English) customer service representative needed immediately for a long term temporary assignment at an East Boston corporation. HOURS: Full Time - Monday, Wednesday, Friday alternating shifts of 6:50am to 3:20pm & 8:45am to 5:15pm; Tuesdays and Thursdays alternating shifts of 6:50am to 3:20pm and 10:45am to 7:15pm; and every other Saturday 7:50am to 2:45pm.

Essential Duties/Responsibilities

• Providing exceptional customer service and efficiently handling patron issues
• Process applications for walk-in patrons
• Perform account maintenance, including account changes, transponder changes, re-certifications, additional tag requests, replenishments, adjustments, and statement requests
• Assist in the reduction of Production backlog (i.e. web applications, add tag requests, etc.)
• Contact customers for additional account information
• Prepare reports to include daily Walk-In Report
• Audit work for accuracy
• Cash out and prepare deposit at end of shift
• Assist in opening and closing the office as needed

*Spanish/English speaking is necessary. Interested and qualified parties please contact Michael J. Brown Jr., J.D. @ Back Bay Staffing Group @ 617.262.1313 and email your resume to recruiter@backbaystaffinggroup.com