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Bilingual Spanish Customer Service Representative

Tom Birks Agency - Allstate

Pocono Summit, PA

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JOB DETAILS
SKILLS
Claims Processing, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Licensing, Life Insurance, Marketing, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Spanish Language, Team Player, Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Pocono Summit, PA
POSTED
30+ days ago
Benefits:
  • Life insurance
  • Licensing paid by agency
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview: 
As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.


Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Bilingual Spanish highly preferred

About the Company

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Tom Birks Agency - Allstate