Bilingual Spanish - Customer Service Representative (Onsite or Remote)

Bilingual Customer Service Representative (Full-Time)

• Role: Call Center Customer Service Representative (CSR)
  
• Type: Temp to Perm
• Location: Remote or On-Site – New York City, NY
  
  • Remote (EST regions only)
    
  • Onsite: 30 Broad Street, New York, NY 10004
    

• Remote: $17/hr
  
• Onsite: $19/hr
  
• Bilingual Differential: +$1/hr for Russian, Chinese (Mandarin/Cantonese), Hindi, Urdu, Punjabi, Arabic, Bengali
  

• Monday–Friday: 8:00 AM – 8:00 PM EST
  
• Saturday: 10:00 AM – 6:00 PM EST
  
• Some Saturday: work is required
  
• Work shifts: will be 11:30 am – 8 pm, 11 am – 7:30 pm, and 10:30 am – 7 pm
  

• Handle inbound calls regarding enrollment services
  
• Educate clients on managed care and assist with health plan selection
  
• Process enrollment/disenrollment forms
  
• Perform mailroom functions as needed

• Education: High school diploma or equivalent (college degree preferred)
  

• 2+ years in customer service or human services
  
• Typing speed: Minimum 35 WPM
  

• Strong communication and multitasking
  
• Computer proficiency (dual-screen setup, fast typing)
  
• Reliability and punctuality
  
• Positive, team-oriented attitude
  

• OS: Windows 10 or MacOS Catalina (10.15) or newer
  
• Headset: USB wired headset with mic and noise suppression (no Bluetooth)
  
• Internet:
  
• 25 Mbps download (single user) / 50 Mbps (shared)
  
• 5 Mbps upload (10 Mbps preferred)
  
• No mobile hotspots