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Bilingual Spanish Customer Service Representative

The Wonderful Company

Oklahoma City, OK

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JOB DETAILS
SKILLS
Billing, Call Centers, Coaching, Communication Skills, Continuous Improvement, Corporate Social Responsibility, Credit Cards, Customer Support/Service, DNA, Detail Oriented, English Language, Facebook, Fitness, Health Plan, Healthcare Quality, High School Diploma, Identify Issues, Leadership, Marketing, Mathematics, Mentoring, Multilingual, Organizational Development/Management, Patient Care, People Management, Presentation/Verbal Skills, Psychiatry and Mental Health, Spanish Language, Sustainability, Time Management, Training/Teaching, Typing, Video On Demand, Web Hosting, Webinar, Work From Home, Writing Skills, eLearning
LOCATION
Oklahoma City, OK
POSTED
3 days ago
Company DescriptionTeleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We've been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Bilingual Spanish Customer Service Representative, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.Job DescriptionThe Bilingual Spanish Customer Service Representative will take customer service-related calls from our English and Spanish speaking member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.You'll assist our member florists with their questions, requests, product purchases, and problems.Incoming calls may include, but are not limited to the following:* Flower Orders* Product Orders* Directory Orders and Changes* Credit Card Product and Equipment Orders* Credit Card Equipment Troubleshooting* Customer monthly statements* Web Hosting* Additional duties as neededQualificationsEducation: High School Diploma or equivalent is required* Fluent in both Spanish and English* Strong written and oral communication skills* Ability to make decision with little direction* Strong attention to detail* 1-2 years Customer Service/Call Center experience* Basic math skills* Ability to speak clearly in a well-modulated voice using good diction* Typing 25 WPM/ net minimum* Knowledgeable in basic computer skillsWorking Conditions:* Must be able to work extended hours (overtime as requested) to meet company deadlines* Flexibility. Shift requirements may change based on department needs and company programs* Holiday time off may be limited due to increased order volumeAdditional Information* Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:* 24/7 online physician consultations* virtual mental health resources* life coaching* engaging employee community groups* cash rewards for healthy habits and fitness reimbursements* library of on-demand fitness videos* Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.* Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.* Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.* Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.* Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR* Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.Say everything and share your "Love Out Loud" with the gift of Teleflora flowers-all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist-even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep-Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company's connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.EEO is the law - click here for more information

About the Company

T

The Wonderful Company

Headquartered in Los Angeles, The Wonderful Company is a privately held $4.8 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands. The company’s 7,800 employees worldwide are dedicated to bringing consumers everywhere the freshest, most wholesome pistachios, almonds, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios is America’s No. 1 tree nut brand and one of the top-selling salty snacks; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America's No. 1 premium bottled water brand; Teleflora is the No. 1 floral delivery service through local florists; and JUSTIN Wine has the No. 1 Cabernet Sauvignon in California. A 2016 Nielsen study evaluating the familiarity, quality, and momentum of more than 2,500 leading brands revealed that Wonderful Company products dominated the top 10 lists of consumers across all generations, more than any other consumer goods company.

The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $120 million invested in environmental technologies and sustainability research, $45 million in charitable giving and education initiatives every year, $30 million toward the construction of a new charter school campus in California’s Central Valley, and innovative health and wellness programs, including two new, free primary care clinics for employees and their dependents.

To learn more about The Wonderful Company, its products and core values, visit [1]www.wonderful.com, or follow us on [2]Facebook, [3]Twitter and [4]Instagram.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Consumer Packaged Goods Manufacturing
FOUNDED
1979
WEBSITE
http://www.wonderful.com

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