Bilingual (Spanish) Customer Service Representative

Adecco US

Dublin, CA

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JOB DETAILS

SALARY

SKILLS

Call Centers, Check Processing, Communication Skills, Corporate Policies, County Ordinances, Credit Cards, Customer Support/Service, Federal Laws and Regulations, Fortune 500 Customers, High School Diploma, Legal, Life Insurance, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Word, Multilingual, Operational Support, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Record Keeping, Resolve Customer Issues, Retail, Security Clearance, Spanish Language, State Laws and Regulations, Telephone Skills, Time Management, Vision Plan, Writing Skills

LOCATION

Dublin, CA

POSTED

2 days ago

Adecco is assisting a Fortune 500 client in recruiting for a remote Bilingual (Spanish) Customer Service Representative based out of Dublin, CA. This is a full-time temporary-to-hire position.Bilingual Customer Service Representative jobs require candidates to have excellent communication, organization, and must have accuracy and quality of work skills in a high-volume corporate environment. If you meet the qualifications listed below - Apply Now!Responsibilities for the Bilingual Customer Service Representative include but are not limited to:Customer Service Issue Resolution+ Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.+ Resolves customer complaint issues by phone, e-mail and letters.+ Provides an excellent level of customer service both internally and externally.+ Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize and respond in a friendly manner to customer issues.+ Understands and implements company policies and procedures consistently.+ Records all inquiries in the Customer Call database.+ Interacts and follows up with District Managers, Stores and other Corporate Departments.+ Associate must develop and maintain advanced knowledge of the company's Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.+ Ability to work well within a team environment as well as independently.+ Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.Maintenance & Miscellaneous Projects+ Responsible for maintaining all necessary records while keeping current on the day-to-day workload. Responses to customers in a timely manner.+ Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards, credit issues.+ Provides support for Store Operations projects as needed.Candidates must meet the following requirements to be considered for a Bilingual Customer Service Representative:+ High school diploma+ 2 years of customer service experience required+ 2 years of call center experience preferred+ 2 years of retail experience preferred+ Spanish speaking preferred+ Proficient within MS Office - Word, Excel, and Access+ Strong written and verbal communication skillsWhat's in this for you?+ Starting Pay at **$19/hr** based on experience+ Weekly Pay - you receive a paycheck every week+ Generous Bonus Incentives offered for referrals!Click on Apply Now to be considered for this _remote Bilingual Customer Service Representative_ position in Dublin, CA or any related opportunities with Adecco.**Pay Details:** $19.00 to $21.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:+ The California Fair Chance Act+ Los Angeles City Fair Chance Ordinance+ Los Angeles County Fair Chance Ordinance for Employers+ San Francisco Fair Chance Ordinance**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Bilingual (Spanish) Customer Service Representative

Adecco US

Dublin, CA

About the Company

Adecco US

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