Bilingual Resident Relations Coordinator
Pay: $20.00 per hour
Job description:
This Bilingual Resident Relations & Compliance Coordinator position also includes, but is not limited to:
Issue weekly violations based on home standards
70% outside walking around the community - 30% in office completing administrative work
Exceptional face to face resident customer service
Firm with company policy and processes
Ensure 100% resident compliance with all community rules and regulations
Ensure 100% compliance with all resident violations
Reach a 95% customer satisfaction rate
Maintain an organized and productive office space 100% of the time
Assist management with issuing resident violations and following up with correction of the violations in a timely manner
Position Requirements:
Bilingual in both Spanish and English - fluently read, write and speak
1-2 years of experience within sales/marketing industry, preferably in mobile home property management or experience with compliance related matters
1-2 years of experience in customer service including diffusing situations - proven customer service skills
Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
Executes on tasks efficiently and meets necessary deadlines
Strong attention to detail
Sets high standards for themselves and for our residents
Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
Strong computer skills - willingness to learn new platforms to get the job done
Willingness to read and understand rules and regulations and standards of the community and company