Auto Insurance, Candidate Screening, Cellular Telephone, Customer Escalations, Customer Relations, Customer Support/Service, Dental Insurance, Health Insurance, Insurance, Interviewing Skills, Life Insurance, Multilingual, People Management, Performance Analysis, Performance Goal Setting, Performance Reviews, Staff Training, Vision Plan
- medical insurance
- Dental insurance
- Paid time off
- Vision insurance
Job description
Responsibilities
- Manages multiple locations with agents designated within a geographic zone
- Screen applicants, interview, and hire new agents
- Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
- Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
- Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
- Create and implement weekly work schedule for agents
- Handles any escalated customer service issues that may arise
- Direct and observe Agents to ensure performance of tasks and customer service levels are being met
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental pay types:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
- In the field
- Office
License/Certification:
- Insurance Producer License (Preferred)
- Life Insurance License (Preferred)
A
Amtex Insurance & Constitution General Agency LLC