Billing Records, Case Management, Claims Processing, Customer Support/Service, Detail Oriented, Documentation, English Language, Establish Priorities, File Maintenance, Insurance, Insurance Documentation, Interviewing Skills, Legal, Legal Documents, Medical Billing, Medical Records, Microsoft Office, Multilingual, Negotiation Skills, Organizational Skills, Personal Injury, Problem Solving Skills, Proofreading, Record Keeping, Records Management, Sales Prospecting, Spanish Language, Time Management, Worker's Compensation
At WGK Personal Injury Lawyers, you'll play a crucial role in helping clients navigate their legal journeys. As a Bilingual Personal Injury Legal Assistant, you'll be at the forefront of our mission, ensuring that individuals receive the best representation. You'll manage cases, keep detailed records, and be the primary contact for clients, allowing them to focus on healing. Your contributions will directly impact our ability to provide compassionate and professional support.
We're seeking someone with a strong eye for detail, excellent organizational skills, and a true passion for helping others. Prior experience as a legal assistant and in case management is essential. Being bilingual in English and Spanish enhances your ability to connect with our diverse clientele. If you thrive in a supportive, fast-paced legal environment and are committed to client advocacy, we welcome your application. Join us in making a meaningful difference in the lives of those we serve.
Compensation:$25 - $31 hourly
Responsibilities:- Spanish-Language Intake: Serve as the primary point of contact for Spanish-speaking prospective clients. This includes fielding inbound lead calls, conducting intake interviews in Spanish to gather key facts, assessing case qualification, and guiding eligible clients through the sign-up process in their preferred language. For leads that do not meet our case criteria, you will communicate the rejection professionally and respectfully in Spanish.
- Client Communication: Serve as the primary point of contact for Spanish-speaking clients, provide updates on case status, answer inquiries, and offer compassionate support throughout the legal process.
- Case Management: Gather necessary information for new cases, communicate with clients regularly, and maintain up-to-date records in the Filevine and Lead Docket.
- Medical Records and Billing Management: Request and organize medical records, bills, and other documentation related to personal injury cases, ensuring accuracy for settlement negotiations or trials.
- Lost Wage and PIP/Med Pay Claims: You will be responsible for opening and managing first-party claims on behalf of clients, including PIP, MedPay, and lost wage claims. This includes gathering required documentation, contacting insurance carriers, submitting claim paperwork, tracking claim numbers and adjuster assignments, and following up to ensure timely processing.
- Client File Organization: Maintain comprehensive and organized physical and electronic client files, ensuring confidentiality and easy accessibility for all case-related documents.
- Document Preparation and Filing: Prepare, proofread, and file legal documents such as settlement demands in a timely and accurate manner.
Qualifications:- 2 years of experience in personal injury case management, preferably in auto-accident and premises liability cases.
- Prior experience as a legal assistant is a must.
- Bilingual (English and Spanish) is required.
- Proficiency in legal software applications.
- Strong Microsoft Office skills.
- Detail-oriented, proactive, and comfortable communicating directly with insurance companies.
- Ability to handle sensitive information with confidentiality.
- Willingness to learn and take direction.
- Excellent time management skills and the ability to prioritize tasks.
- Independent problem solver.
- Workers' Compensation experience is a plus.
About Company
We're a personal injury law firm in Baltimore, MD. The firm was established in 1977 by William Kolodner, who passed the torch to his daughter Jill Kolodner and grandson Hunter Duke, keeping the business a family-run, multi-generational firm. We have been helping injured folks in MD get the compensation they deserve against negligent defendants.
Our mission is to help as many Marylanders get the best legal representation by guiding them through the legal process, so they can focus on recovering from their injuries. We believe our firm offers the best personal injury legal services in MD. We want to continue to expand our team so we can maintain our top-notch customer service and legal expertise for our expanding clientele. Victims of personal injury will know that they can call us to handle their case thoroughly and expeditiously. Our team is composed of compassionate individuals committed to advocating for clients.
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WGK Personal Injury Lawyers