Behavioral Health, Calendar Management, Call Centers, Call Monitoring, Communication Skills, Computer Operations, Computer Skills, Current Procedural Terminology (CPT), Customer Support/Service, Dental Insurance, Diversity, Employee Assistance Plan, Flexible Spending Accounts, GE Centricity, Health Maintenance Organization (HMO), Healthcare, Healthcare Providers, ICD-9, Insurance, Life Insurance, Medicaid, Medicare, Microsoft Excel, Microsoft Word, Multilingual, Nursing, Phlebotomy, Physical Demands, Preferred Provider Organization (PPO), Quality of Care, Secondary School, Team Player, Telephone Skills, Telephone Triage, Time Management, Vision Plan
LOCATION
Chicago, IL
POSTED
23 days ago
Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.
Why Join Us?
Be part of a mission-driven organization dedicated to health equity and social justice.
Work in a supportive, inclusive, and culturally competent environment.
Access to continuous learning opportunities and professional development.
Comprehensive benefits package.
Contribute to groundbreaking health initiatives and research.
Benefits
Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
BCBS Dental
BCBS Vision
Paid Time Off:
3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses
Pay: 20.70/hour
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answers all incoming calls from clients; provides information and assistance; properly and politely navigates clients through the organization.
Understands and displays great professional customer service
Uses de-escalation techniques to address the needs or callers that call in and may be escalated
Verifies and collects pertinent demographic and billing information.
Documents and makes changes as appropriate to a patient's demographic information.
Routes calls to appropriate individuals or departments.
Routinely checks the queue to monitor calls holding.
Schedules appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling
Follows protocols to properly triage calls to appropriate staff.
Monitors schedules for errors or overbooking
Validates and corrects insurance information as required.
Cross trains for special assignments and duties.
Supports the mission statement to develop, enhance, and promote quality customer service through team effort.
Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
Other duties as assigned
QUALIFICATIONS, SKILLS AND ABILITIES:
Required:
Is dependable, accountable and timely
Confidentiality is a must
High school degree or GED required.
Proficient use of computer applications such as GE Centricity, Excel and Word.
Must possess strong communication and demonstrate an ability to work effectively with diverse populations.
Preferred:
One or more years' experience in Call Center/financial counseling setting.
Experience working with Medicare, Medicaid, and other insurances.
CPT and ICD-9 coding desirable
Proficient in speaking, reading and writing Spanish
WORKING CONDITIONS:
Works under minimal direction.
Primary work setting is an indoor office/healthcare environment.
Physical ability to effectively communicate with others, verbally and written; perform basic computer operations and other office functions, whether aided or unaided.
Potential irregular hours, occasional late or weekend meetings/events.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee frequently is required to stand; walk, use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to lift office products and supplies, up to 20 pounds.
EQUAL OPPORTUNITY STATEMENT:
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.