Business Ethics, Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, High School Diploma, Mentoring, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Regulatory Compliance, Sales, Sales Prospecting, Scripting (Scripting Languages), Spanish Language, Student Admissions, Team Player, Telesales
SUMMARY OF THE JOB:
The Admissions Contact Center Specialist position supports university-wide enrollment efforts for both the on ground and online programs by providing a high volume of recruitment-related call and email support to prospective students. The Admissions Assistant will also be required to display the highest levels of personal integrity and intelligence.
ESSENTIAL FUNCTIONS:
- Utilize various forms of communication to contact prospective students.
- Deliver approved phone script to prospects and in order to better serve interested prospects in their application process, transfer to an Admissions Professional.
- Identify and overcome objections faced, while keeping the prospects best interest a top priority.
- Provide excellent customer service; build excitement and rapport with potential students.
- Accurately document all outgoing/incoming prospect activity within Campus Vue CRM (Customer Relationship Management Program).
- Make a minimum number of outgoing calls/activities in order to meet or surpass productivity metrics.
- Demonstrate desire to succeed within a team environment.
OTHER FUNCTIONS:
- Display records of achievement in a fast-paced environment.
- Able to show exceptional social and customer focused skills.
- Detail oriented and highly organized.
- Display strong ability to effectively interact with staff and faculty.
- Proven ability to work in a team environment and confident in interacting with prospective students.
- Actively participate in student mentor program.
PROFESSIONAL/PUBLIC ACTIVITIES:
- Mandatory Participation in the Hallmark Character Program: All employees are required to actively engage in this program to embody and promote our core values.
KNOWLEDGE/ SKILLS/ABILITIES:
- Possess exceptional telephone and face-to-face communication skills.
- Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
- Establish a commitment to business ethics and compliance with regulatory rules.
- Ability to multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
- Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).
QUALIFICATIONS AND EXPERIENCE:
PREFERRED:
- Minimum of an Associate Degree from an accredited college/university.
- Call center & sales experience.
- Fluent in Spanish.
REQUIRED:
- High School Diploma.
- Must have excellent attendance.
- Must have excellent customer service skills.
- Ability to work afternoons, evenings, and occasional Saturdays.
About Hallmark University:Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.