KORE1 Technologies
- Chatsworth, CA
- 1 day ago
- $80,000–$95,000 Per Year
Highlights
Experience using an ERP system to manage serialized inventory, including serial-number entry and validation, purchase orders, sales orders, invoicing, inventory movements, and order management. Comfortable receiving purchase orders, entering and validating serial numbers, moving inventory into secure locations, pulling orders, and completing related system updates.
Numbers & Facts
| Location | Chatsworth, CA |
| Salary | $80,000–$95,000 Per Year |
Description
Location: Chatsworth, CA - Full-time, onsite Monday-Friday, 9:00 AM-5:00 PM.
Schedule: The role also participates in weekly early-morning video calls with the international headquarters on Monday at 6:30 AM and on Wednesday or Thursday at 6:00 AM; these calls may be taken from home.
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Bilingual Operations & Customer Service Specialist - ERP, Serialized Inventory & Order Fulfillment
This is a new position supporting the launch and growth of a North American subsidiary of an international luxury consumer-products company. The Operations & Customer Service Specialist will support customer service, inventory, order fulfillment, shipping, returns, and related administrative activities. This person will work directly with the US leader and collaborate regularly with the international headquarters team.
Customer Service
Customer Service
- Respond to customer inquiries by email, phone, and chat in both English and Spanish.
- Handle basic product and order questions and escalate sales inquiries as appropriate.
- Resolve order issues, track shipments, and process returns, exchanges, and repairs.
- Identify patterns in customer questions or issues and surface them to the team.
- Provide a warm, responsive customer experience as North American sales volume grows.
Stock and Inventory
- Receive incoming merchandise, inspect it for accuracy and quality, and record inventory in the ERP system
- Enter and maintain serial numbers and support serialized inventory tracking for high-value merchandise.
- Receive purchase orders, move inventory into the designated vault or secure stockroom, and maintain accurate inventory locations.
- Maintain accurate, real-time inventory records and investigate and resolve stock discrepancies.
- Perform regular cycle counts and support periodic full physical inventories.
- Keep the stockroom and vault organized and secure, following established procedures for high-value merchandise.
- Work with the international headquarters team as needed to learn and follow inventory and ERP workflows.
Orders and Shipping
- Pick, pack, and prepare customer orders for shipment accurately and efficiently.
- Pull orders from the ERP system and complete the required inventory and order updates.
- Generate shipping labels, invoices, and required export or customs documentation.
- Coordinate with fulfillment and shipping partners, including FedEx, DHL, UPS, and other service providers, to support timely delivery.
- Monitor order status daily and flag and follow up on exceptions or delays.
- Process inbound returns, including inspection, restocking, serial-number validation, and system updates.
- Coordinate with the company's customs broker on international shipments and provide required information or documentation. The customs broker is responsible for customs clearance.
Administration and Reporting
- Maintain accurate records across customer interactions, orders, inventory, shipping, returns, and repairs.
- Prepare simple stock and order reports for management and the international headquarters team.
- Participate in weekly video calls with the international headquarters team.
- Use the initial ramp-up period to learn the company's products, systems, and procedures and help document or improve workflows as the business grows.
- Assist with other operational and administrative tasks as needed in a small startup environment.
Requirements:
Industry:
- Experience in luxury goods, jewelry, watches, medical devices, premium e-commerce, high-end electronics, or another product-based business
- Experience with Shopify or a comparable e-commerce platform is a plus.
- Experience directly handling high-value merchandise is a plus.
Customer Service and Communication
- Fluent in English and Spanish, both written and spoken. The interview process will include a Spanish-language assessment with the international headquarters team.
- 4-5 years of customer service, logistics, inventory, order fulfillment, or operations experience.
- Strong customer-service skills, including answering inbound calls, resolving customer and order questions, and escalating sales inquiries appropriately.
- Strong communicator who remains calm, responsive, and professional under pressure.
ERP, Serialized Inventory, and Stock Management
- Experience using an ERP system to manage serialized inventory, including serial-number entry and validation, purchase orders, sales orders, invoicing, inventory movements, and order management.
- Comfortable receiving purchase orders, entering and validating serial numbers, moving inventory into secure locations, pulling orders, and completing related system updates.
- NetSuite or comparable ERP experience is acceptable, including SAP, Microsoft Dynamics 365, Epicor Kinetic, Sage X3, or IFS Cloud.
- Prior user-level NetSuite experience is a plus. NetSuite administration, configuration, or development experience is not required.
- Able to maintain accurate inventory, serial-number, shipping, return, and customer records.
- Detail-oriented, organized, and trustworthy when handling serialized inventory and high-value merchandise.
Orders, Shipping, and Returns
- Comfortable using shipping platforms and order-management workflows and coordinating with carriers such as FedEx, DHL, and UPS.
- Experience supporting order fulfillment, including picking, packing, shipping, delivery tracking, returns, exchanges, repairs, and related system updates.
- Familiarity with international shipping, commercial invoices, HS codes, duties, or working with customs brokers is a plus. Deep customs expertise is not required because a dedicated customs broker handles clearance.
Work Style and Schedule
- Comfortable working in a startup environment with limited process documentation, fluctuating workloads, and downtime during the initial ramp-up period.
- Self-directed and willing to learn the company's products, systems, and workflows and help establish processes as the business grows.
- Able to manage multiple responsibilities and changing priorities in a small-team environment.
- Able to work full-time onsite in Chatsworth, CA, Monday-Friday, 9:00 AM-5:00 PM.
- Able to participate in early-morning video calls with the international headquarters team on Monday at 6:30 AM and Wednesday or Thursday at 6:00 AM. These calls may be taken from home.
Compensation depends on experience but is typically $80-95K.
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.