Bilingual Mandarin Customer Service/Sales Representative

Position Overview

Responsibilities

• Provide exceptional customer service to existing and prospective customers in both Mandarin and English.
• Respond promptly to customer inquiries via phone, email, and in person, resolving issues in a professional and timely manner.
• Promote company products and services, educate customers on features and benefits, and identify opportunities to increase sales.
• Develop and maintain strong customer relationships to support retention and business growth.
• Support sales initiatives by conducting outreach, following up on leads, and assisting with business development efforts.
• Track customer interactions, sales activities, and opportunities within company systems.
• Stay informed on market trends, competitor activities, and customer needs to help identify new opportunities.
• Assist with preparing sales reports, activity logs, and customer account updates.
• Meet individual performance goals related to customer satisfaction, sales, and conversion metrics.
• Collaborate with internal teams to ensure a seamless customer experience.
• Perform additional administrative and customer support duties as assigned.

Qualifications

• • Fluent in Mandarin and English (spoken and written).
  • Minimum 1-2 years of experience in customer service, sales, account management, or a related role.
  • Proven ability to build rapport with customers and identify sales opportunities.
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent problem-solving skills with a customer-first mindset.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems preferred.
  • Highly organized with strong attention to detail and the ability to multitask.
  • Self-motivated, goal-oriented, and comfortable working in a fast-paced environment.
  • High school diploma or equivalent required; additional education is a plus.

Benefits of the Opportunity

• Temp-to-hire opportunity with long-term career potential.
• Competitive pay at $20.00 per hour + commission.
• Opportunity to gain experience with a reputable organization.
• Collaborative and team-oriented work environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.