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Bilingual Logistics- Customer Service Representative

MKK EXPRESS INC

Walnut, CA

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JOB DETAILS
SKILLS
Best Practices, Billing, Chinese Language, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, English Language, High School Diploma, Industry/Trade Analysis, Interpersonal Skills, Logistics, Logistics Management, Logistics Processes, Mandarin Chinese Language, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Problem Solving Skills, Process Improvement, Regulations, Shipping Documents, Time Management, Track Customer Issues, Warehousing
LOCATION
Walnut, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Paid time off

About the Role:
Join MKK EXPRESS INC as a Logistics- Customer Service Representative and be a vital part of our dynamic team in Walnut, CA! This role offers a unique opportunity to enhance customer satisfaction while streamlining logistics operations in a fast-paced environment.



Responsibilities:
  • Manage customer inquiries and provide timely solutions to logistics-related issues.
  • Coordinate shipments and track deliveries to ensure on-time performance.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with warehouse and transportation teams to optimize logistics processes.
  • Assist in resolving discrepancies and ensuring customer satisfaction.
  • Provide support in preparing shipping documentation and invoices.
  • Identify opportunities for process improvements to enhance efficiency.
  • Stay updated on industry trends and best practices in logistics and customer service.
Language:
  • English is required, Chinese/Mandarin is recommended.

Requirements:
  • High school diploma or equivalent; degree in logistics or business preferred.
  • 1-3 years of experience in customer service or logistics environment.
  • Strong communication and interpersonal skills to interact effectively with customers.
  • Proficient in Microsoft Office Suite and logistics management software.
  • Detail-oriented with excellent organizational skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Problem-solving mindset with a customer-first attitude.
  • Knowledge of shipping regulations and procedures is a plus.
  • Fluent in Chinese.
About Us:
MKK EXPRESS INC has been a trusted leader in logistics solutions for over a decade, providing exceptional service to our clients. Our commitment to innovation and customer satisfaction has earned us a loyal customer base and a positive workplace culture where employees thrive and grow.

About the Company

M

MKK EXPRESS INC

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