Bilingual (Korean) IT Tech Support Specialist-Kokomo IN

Take your career further with Ledgent Tech (a Roth Staffing Company)-where innovation meets impact. We've partnered with a globally recognized leader in cutting-edge technology and consumer electronics, known for pushing boundaries, fostering high-performance teams, and delivering products that shape everyday life. We're actively seeking a driven Bilingual (Korean) IT Technical Support Specialist in Kokomo IN.

Location: Kokomo IN-100% Onsite

Contract/Perm: Contract Duration: 1 Year

Work Hours: 8am to 5pm M-F

Pay rate: $26-$27 per hou6

Applicants must be authorized to work in the U.S. without sponsorship. This position is open to direct W2 applicants only; no third-party or corp-to-corp arrangements

Primary responsibilities

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of cus

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.