Bilingual Intake Coordinator

Behavioral Framework Highlights:

• Behavioral Framework is devoted tothe pursuit ofproviding excellent, honest, and compassionate care within the autism community. 

• We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve. 

• Ranked on the Inc. 5000 list for 3 consecutive years. 

• 1 of 4 Autism providers in the country to earn 3-year accreditation+ telehealth from the  Behavioral Health Center of Excellence. 

Key Responsibilities

Intake and Recordkeeping

• Receive, respond to, and follow up on prospective client inquiries for ABA or psychological diagnostic services via phone and email.

• Conduct intake calls and schedule initial appointments for ABA or psychological diagnostic services.

• Coordinate assessmentschedulewith Clinical Management.

• Work collaboratively across departments to:

  • Provide reminders to ensure new clients attend their initial assessment appointment.

  • Receive, process, track and file new client intakes and assessment documents.

  • Request, track, and update all documentation needed from external medical providers.

• Educate caregivers on legal documents and manage signed documents.

• Manage medical filesonpast and current clients.

• Audit medical files and systems for completeness and accuracy.

• Maintainrelationship with clients and keep updated on status ofintake and authorization process.

• Attend weekly meetings with clinical and administrative teams.

• Utilize the company’s compassionate approach to care.

• Other duties as assigned

Knowledge, Skills, Experience

• Bilingual English/Spanish required.

• Maintain confidentiality; adhere to all HIPAA guidelines/regulations.

• Excellent customer service skills.

• Excellent organizational skills.

• Experience working with a diverse population.

• Knowledge of the behavioral health industry and terms.

• Experienceinmanaging recordkeeping and tracking systems.

• Experience with patient care coordination.

• Experience working with insurance companies.

• Knowledge of regulations related to Medicaid and commercial insurance.

• Knowledge of industry regulations.

• Proficiency in Microsoft Office Suite.

• MinHigh School diploma, college degree preferred.

Work Environment, Physical Conditions

• Ability to work in a fast-paced environment.

• Ability to work 40 hours per week.

• Ability to work cooperatively with others.

• Must comply with practice policies and procedures.

• Requires daily in-officework.It does not meet the requirements of regular telecommuting.

• Physical activities include sitting for long periods of time, walking, bending, kneeling.

• Must be able to reach, pull, and push.

• Requires manual dexterity, auditory and visual skills.

• Ability to lift up to 15 lbs.

Salary: $45,000-50,000

EOE

Behavioral Framework is committed to equitable treatment for all employees, clients, and their families.Wewelcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.

Webelieve our strength comes from the shared experiences of our employees, clients, and community.We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.

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