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Bilingual French Customer Service Representative

Atrium

Bridgewater, NJ

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Business-to-Business (B2B), Call Volume, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Service Systems, Customer Support/Service, Customer/Client Research, Data Quality, English Language, Event Management, French Language, Genetics, Global Branding, Interpersonal Skills, Interviewing Skills, Logistics, Maintain Compliance, Multilingual, Operational Support, Order Management, Order Processing, Process Improvement, Process Management, Revenue/Sales Reporting, SAP, Sales, Sales Operations, Sales Support, Short Messaging Service (SMS), Systems Maintenance, Team Player, Time Management
LOCATION
Bridgewater, NJ
POSTED
4 days ago
Client Overview:
Our client is a globally recognized luxury brand dedicated to delivering exceptional products and personalized customer experiences with the highest standards of quality and service. They are currently looking to add a Bilingual French Customer Service Representative to their team.

Salary/Hourly Rate:
$25/hr

Position Overview:
The Bilingual French Customer Service Representative will oversee the full lifecycle of customer orders for assigned accounts, ensuring efficient processing while collaborating with the sales team to uphold service quality. The ideal candidate must be commutable to Bridgewater, NJ.

Responsibilities of the Bilingual French Customer Service Representative:
  • Maintain accurate and complete customer data, ensuring data integrity and timely updates across systems.
  • Oversee end-to-end order management, from order receipt to entry, ensuring compliance with agreed trade terms.
  • Coordinate delivery processes by collaborating with planning, logistics, and customers, serving as the primary contact for inquiries or issues.
  • Manage backorders and returns efficiently, ensuring a clean order status and adherence to trade agreements.
  • Act as the main customer contact for commercial, logistics, and product-related queries or claims, ensuring prompt resolution.
  • Support sales operations through reporting, event coordination, and continuous improvement of customer service processes and systems.
Required Experience/Skills for the Bilingual French Customer Service Representative:
  • Fluent in French and English.
  • Tech-savvy with the ability to quickly learn new systems and tools.
  • Comfortable handling high call volumes in a fast-paced environment.
  • Strong interpersonal and communication skills with a positive, customer-focused attitude.
  • 2+ years of experience in B2B customer service with direct customer interaction.
  • Experience with SAP.
Education Requirements:
  • Bachelor's degree or equivalent relevant work experience in a B2B customer service setting is required.
Benefits:
  • Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).
Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 399867

About the Company

A

Atrium

Founded in 1995, Atrium is a global WBENC certified leader in Extended Workforce Management and Talent Solutions that partners with the world’s largest brands to reimagine how work gets done. Guided by our Applicant-Centric™ philosophy, we approach hiring from the perspective of the candidate. By getting to know you and listening to what truly motivates you, we build lasting relationships and find our applicants jobs they love.

COMPANY SIZE
250 to 500 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1995
WEBSITE
https://www.atriumglobal.com