Bilingual First Party Collections Representative (Hybrid)

LanceSoft Inc

New Orleans, LA

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JOB DETAILS

JOB TYPE

Part-time

SKILLS

Accounts Receivable, Accounts Receivable Management, Business Skills, Call Centers, Coaching, Communication Skills, Credit and Collections, Customer Retention/Renewal, Customer Support/Service, Database Administration, Federal Laws and Regulations, High School Diploma, Inside Sales, Maintain Compliance, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Multilingual, Multitasking, Negotiation Skills, PCI, Past Due Accounts, Persuasion Skills, Presentation/Verbal Skills, Procedure Development, Reconciliation, Regulations, Software Administration, State Laws and Regulations, Time Management, Track Customer Issues, Work From Home

LOCATION

New Orleans, LA

POSTED

30+ days ago

Duration: 0-6+ Months (Temp to Hire) Shift: 10am-7pm and 11am-8pm Mon-Fri Parking Instructions: Unmarked parking space Important to know: The best fit are candidates that have contact center experience along with a customer service or a collections background. Strong computer and Microsoft suite skills. Training/Nesting is 6 weeks completely in office Mon-Fri (8am-5pm) – Next class begins 2nd Week of January Limited flexibility for absenteeism during Training/Nesting (No full day absences, candidates cannot be in training class with preplanned vacation /etc. that would require absence) An agent’s permanent schedule after the first 6 weeks is a hybrid schedule (10 days out of the month in office and the remaining days are worked from home) The contact center is open from 8am-8pm CST We’re currently hiring for the later permanent shifts (10am-7pm and 11am-8pm) Earlier shifts may be available later based on attrition, performance, and preference (no guaranteed timeline) Fully staffed collections production floor is 40 agents We provide all of the necessary equipment to work in office and from home. JOB RESPONSIBILITIES: Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records. Accept payments through PCI compliant link. Verify and post payments according to procedures. Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings. Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records. May utilize skip tracing practices to identify and locate delinquent or defunct account holders. Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures. Minimum Requirements: Education & Licenses: High School Diploma or GED Experience: Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention Experience with software and maintaining databases preferred Knowledge, Skills and Abilities: Technical ability to quickly learn and become proficient with proprietary software Multi-tasking skill set to manage multiple conversations via chat, email and voice channels Persuasive verbal communication, professional writing, and exceptional listening skills Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated Ability to build professional and trusting business relations Proficient MS Office Outlook Shifts available from 8am to 8 pm CST and some Saturday mornings

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/