10-key (Tenkey) Numeric Keypad, Administrative Skills, Bank Secrecy Act, Calculators, Computer Skills, Corporate Policies, Credit Union, Customer Support/Service, Debt Management, English Language, Fair Debt Collection Practices Act (FDCPA), Loan Processing, Microsoft Product Family, Money Laundering, Multilingual, Negotiation Skills, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Regulatory Requirements, Spanish Language, Spreadsheets, Time Management, Transaction Processing/Management, USA PATRIOT Act, Work From Home
LOCATION
Phoenix, AZ
POSTED
1 day ago
Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 "Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA
Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities. We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.
Role: This role is responsible for researching and resolving overdraft and negative balance accounts, processing payments and transactions, and ensuring timely account resolution in accordance with company policies and regulatory requirements.
Summary of Responsibilities:
Research negative accounts (courtesy pay data) for validity and cause
Complete Daily SWBC Collection File
Negotiate settlements with members and agencies. Develop a repayment plan when possible
Process member loan payments/transfers, and restitution checks
Process Agency payments to GL’s and recovery spreadsheets
Process settlement and debt management requests
Process court document requests and forms for restitutions
Completes indirect monthly summary report
Close negative accounts per policy/procedure. Send appropriate correspondence to members. Outbound phone calls to recover funds on negative accounts and unpaid ODP balances.
Complete “ChexSystems” charge offs and updates
Assist with collection and recovery of expenses and losses
Back-up to collection incoming calls.
Review reimbursements for member accounts, forward to EFT for processing.
Prepare and review periodic reports and emails timely and accurately. Responds or takes appropriate action to information received
Remain compliant with all appropriate laws
Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements
Schedule:
Monday - Friday: 8:45 am - 5:45 pm
Some Saturday's (after 90 days).
Remote work is available after three months (Hybrid).
Skills/ Requirements
Experience: Minimum of 3 years of similar or related experience.
Language: Bilingual (English/Spanish)
Other Skills:
Proficient in excel and able to create spreadsheets, calculations and tables.
Professional written and verbal communication required.
Must be proficient to operate 10-key calculator; and computer literate with Microsoft programs
Excellent organizational and administrative skills.
Excellent customer service skills, sound and consistent judgment and decision-making abilities.
Understanding of the Fair Debt Collection Practices Act, The Fact Act, and the Equal Credit Opportunities Act
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.