Bilingual Enrollment Specialist

At Vida, we help people get better — and we’re helping the healthcare system get better, too. Vida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches — coupled with an easy-to-use app with award-winning content. We focus on chronic conditions — like diabetes, obesity, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

Vida Patient Care is seeking a dedicated and detail-oriented, BILINGUAL ENGLISH/SPANISH-speaking Enrollment Specialist to join our team. In this role, you will be responsible for assisting with the enrollment process of new members, ensuring that all necessary documentation is completed accurately and efficiently. You will work closely with clients, healthcare providers, and internal teams to ensure a smooth enrollment experience for all members. The ideal candidate will have strong communication skills, a commitment to customer service, and a deep understanding of healthcare enrollment processes.

• Enrollment Support: Assist members in the enrollment process for our program, ensuring accurate completion of all forms and submission of necessary documentation.
• Data Entry & Verification: Accurately enter member data into the system, ensuring all information is correct and complete. Verify eligibility and coverage details to confirm enrollment status.
• Customer Service: Provide excellent service to members, answering questions regarding their enrollment status, benefits, and any required follow-up actions. Troubleshoot and resolve enrollment issues promptly.
• Coordination with Internal Teams: Collaborate with various internal departments, such as billing, eligibility, and provider relations, to ensure seamless enrollment and timely processing.
• Compliance & Regulations: Ensure compliance with healthcare regulations, including HIPAA, and internal policies regarding member data security and privacy.
• Communication: Serve as a point of contact for members, answering phone calls, emails, and messages related to enrollment inquiries.
• Reporting & Documentation: Maintain and update enrollment records, generating reports on enrollment progress and identifying any discrepancies or issues.
• Member Education: Educate members on available programs, benefits, and the enrollment process, providing clear instructions on how to complete necessary paperwork.

• Education: High school diploma or equivalent required.
• Experience:
• 1-2 years of experience in a customer service or administrative role in a healthcare setting, preferably in enrollment, benefits administration, or insurance.
• Knowledge of healthcare plans, insurance benefits, and eligibility processes is a plus.
• Skills & Abilities:
• BILINGUAL: ENGLISH/SPANISH
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and healthcare enrollment software.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong problem-solving skills and the ability to address complex issues with professionalism.