Bilingual (English-Spanish) Patient Engagement Coordinator

Position Summary: We are seeking a creative, empathetic, and Bilingual (english-spanish) Patient Engagement Coordinator to drive our outreach and educational initiatives within adult day care centers. This role is crucial for developing compelling and accessible mental health content, facilitating engaging presentations, and building meaningful connections with clients, their families, and day care staff. The ideal candidate will have a passion for promoting mental health literacy, an understanding of the unique needs of older adults, and a talent for communicating complex topics in an easy-to-understand and engaging manner.

Key Responsibilities:

• Content Development: Design, develop, and update a diverse range of educational materials, presentations, workshops, and handouts on mental health topics relevant to older adults (e.g., managing anxiety and depression, coping with grief and loss, promoting cognitive health, stress reduction techniques, social connection, resilience building).
• Presentation Delivery: Conduct interactive and engaging presentations and workshops directly to clients within adult day care settings, adapting content and delivery style to meet varying cognitive and emotional needs.
• Patient Engagement: Actively engage with clients in group and individual settings to foster rapport, encourage participation, assess their interest in mental health services, and answer questions in a supportive and non-judgmental way.
• Needs Assessment & Customization: Collaborate with day care staff and mobile service providers to understand the specific mental health needs and interests of each facility's population, tailoring content and engagement strategies accordingly.
• Promotional Activities: Assist in developing and distributing promotional materials (e.g., flyers, brochures) to raise awareness about the mobile mental health service and upcoming presentations.
• Feedback Integration: Gather feedback from clients, day care staff, and mental health providers on presentation effectiveness and content relevance to continuously improve offerings.
• Relationship Building: Cultivate positive and collaborative relationships with adult day care administrators, activity coordinators, and staff to integrate mental health programming seamlessly.
• Resource Connection: Guide clients and caregivers to appropriate mental health resources available through the mobile service or external community partners.
• Documentation & Reporting: Maintain records of presentations delivered, attendance, and general engagement levels.
• Cultural Competency: Ensure all content and engagement strategies are culturally sensitive and inclusive of diverse backgrounds and experiences.