Busy community health center is hiring a Bilingual (English/Spanish) Customer Care Representative to work in their dental clinic. The Dental Customer Care Representative will be responsible for a variety of patient-centered activities, including scheduling of follow-up and missed appointments, MCO claims work, coordinating paperwork and DCFS consent forms and managing traffic flow at the busy front desk.
Bilingual Dental Customer Care Rep Responsibilities:
Verify patients are checked in and paperwork is in place
Comply with established policies and procedures, department objectives, and HIPAA standards
Understand and perform the scrubbing function of all dental appointments prior to the appointment, to ensure MCO compliance, proper DCFS consent and appropriateness of the appointment
Understand department standards and guidelines for scheduling; schedule follow up and missed appointments for dental patients at all dental sites
Assist dentists and dental support staff in clerical functions including phone calls, copying, faxing referrals, scanning, and notating properly with notes and information requests
Manage the patient flow in reception area; monitor patient wait times, ensure that dental patients have checked in at the front desk and provide other customer care services as required
Work closely with the Dental Unit Case Coordinator, Dental Assistants, Dental Unit Manager and Dentists to meet the customer care needs of the dental patients
Bilingual Dental Customer Care Rep Requirements:
Excellent customer service when interacting with patients, their families and friends, and fellow employees
Knowledge of dental terminology and insurance claims
Office skills including computer and internet applications
Ability to interact with various levels of staff, patients and outside agencies
Organized and able to multi-task
Able to work in a fast-paced environment where priorities shift daily
Excellent oral and written skills
Strong computer literacy: Windows, MS Outlook, email, fax, computerized voice mail, and common office machines
Valid driver’s license and reliable transportation to move between locations as needed
Education: High School Diploma or equivalent
If you are interested in the Bilingual Dental Customer Care Rep position, please apply here, or contact Courtney or Denessa at 815-229-7810.