Bilingual Customer Service Specialist

Position Summary:

The Bilingual Customer Service Specialist is responsible for professionally responding to and interfacing directly with customer service calls from established accounts, including customer inquiries with orders/deliveries, AR/AP balance issues, fulfilling orders and addressing special requests. This role also involves managing various account-related tasks to ensure a smooth and efficient customer experience.

Position Responsibilities: 

• Handle all Customer inquiries in a professional and courteous manner, with a Customer First mentality, in both English and Spanish.
• Make outbound calls for issue resolution, customer follow-up, and communication.
• Handle all accounts receivable/accounts payable (AR/AP) customer payment and account obstacles, ensuring timely resolution.
• Manage internal field representative payment clearing processes.
• Oversee all customer emails related to order processing to ensure prompt and accurate responses.
• Assist customers in signing up for fintech services.
• Support the web box functionality for email obstacles and manage communication effectively. 
• Must have proven advanced bilingual skills, both verbal and written in Spanish.
• Other duties as assigned