Bilingual Customer Service & Technical Support Representative (Spanish/English)
Remote – NY – prefer near Plainview, NY or near Ocala, FL
$17 - 18/hour + overtime | 24/7 operation
We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day,24/7 call center.
Recent Computer Science, IT, or related grads are strongly encouraged to apply.
What You’ll Do
- Provide excellent customer service via phone and chat in Spanish and English
- Greet customers, verify accounts, listen carefully, and show empathy
- Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
- Use tools such as Freshdesk, Sonar CRM and other internal systems
- Document all interactions accurately and follow procedures/SLAs
- Escalate complex issues to senior technicians when needed
What You Bring
- Fluent Spanish & English (spoken and written)
- 1+ year of customer service experience (call center/help desk preferred)
- Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
- Strong typing and multitasking skills (navigate multiple systems while assisting customers)
- Professional, patient, and calm with upset or frustrated customers
- Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
- Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
- Reliable wired internet and a quiet, distraction-free workspace
Pay & Schedule
- Pay: $17–18 per hour, depending on experience
- Overtime available
- Paid training
- Open Positions (2):
- Position 1 – Confirmed Schedule:
- Saturday through Wednesday, 2:00 PM – 11:00 PM
- Position 2 – Anticipated Schedule (pending final client approval):
- Friday through Sunday, plus 2 weekdays (Monday–Thursday)
- Hours: either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM
- Breaks: Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
- Flexibility: Ability to cover other shifts as needed
Why Apply?
- Remote work with a customer-focused, remote-friendly team
- Opportunity to build both customer service and technical support skills
- Supportive team environment
If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today!