TTEC is hiring a Bilingual Customer Service Representative – Spanish/English in Las Vegas, NV to support customers by providing timely, accurate, and empathetic solutions across multiple communication channels. This role requires bilingual fluency in English and Spanish, at least 6 months of customer service experience, and strong computer and problem-solving skills.
Pay and Benefits
• Starting pay of $18 per hour with performance-based bonus opportunities
• Comprehensive benefits package including medical, dental, and vision coverage, 401(k), and paid time off
• Tuition reimbursement and ongoing career development opportunities with access to thousands of courses
• Employee Assistance Program offering free, confidential support services
• Inclusive, community-focused culture with opportunities to give back and grow
Requirements
• Bilingual fluency in English and Spanish with strong verbal and written communication skills
• Minimum 6 months of customer service experience combined with the ability to resolve issues efficiently and professionally
• High school diploma or equivalent along with basic computer proficiency and ability to navigate multiple systems
• Ability to learn, retain, and apply product or service knowledge while demonstrating empathy and active listening
Job Duties
• Handle incoming customer communications via phone or other channels while delivering exceptional service experiences
• Research and resolve customer inquiries by providing accurate information and effective solutions
• Build rapport with customers through compassionate interactions and a problem-solving mindset
• Contribute to team success by meeting performance goals and participating in coaching and training programs
About the Company
TTEC is a global leader in customer experience solutions, helping top brands build meaningful connections with their customers since 1982. Known for its award-winning culture and commitment to employee growth, TTEC combines technology with a human touch to deliver exceptional service while fostering an inclusive and supportive workplace.