• Fluent in both English and Spanish
• Minimum of 6 months of customer service experience
• High school diploma or equivalent required
• Basic computer proficiency and ability to navigate multiple systems
• Strong communication and active listening skills
• Ability to research customer concerns and provide accurate solutions
• Positive attitude with a commitment to delivering excellent customer service
• Answer inbound customer calls and communications professionally
• Research customer questions and provide timely, accurate resolutions
• Educate customers on products and services
• Deliver compassionate, solution-focused customer support
• Maintain accurate records of customer interactions
• Meet quality, productivity, and customer satisfaction goals
• Collaborate with team members and leadership to ensure an exceptional customer experience
TTEC is hiring a Bilingual Customer Service Representative – Spanish-English in Las Vegas, NV. If you're passionate about helping people and creating outstanding customer experiences, this is an opportunity to build a rewarding career with a company recognized for its supportive culture and professional development. Qualified candidates must be bilingual in English and Spanish, have at least 6 months of customer service experience, a high school diploma or equivalent, and basic computer skills.
TTEC is a global leader in customer experience, combining technology, AI, consulting, and human connection to help some of the world's leading brands deliver exceptional service. The company is consistently recognized as a great place to work because of its commitment to employee growth, inclusion, and a people-first culture. TTEC is proud to be an Equal Opportunity Employer and welcomes candidates from all backgrounds to apply.