Bilingual Customer Service Representative (Spanish/English)
San Antonio, TX
Full-Time | Multiple Shift Options Available | Weekend Availability Required
A large, established financial services organization is seeking Bilingual Customer Service Representatives to join a high-volume consumer support team in San Antonio. This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy helping customers, and are fluent in both Spanish and English.
This role focuses on delivering exceptional customer experiences while assisting customers with account-related questions, payment support, fraud concerns, digital banking assistance, disputes, and general account servicing.
What You’ll Do
- Handle inbound customer service calls in both Spanish and English
- Assist customers with:
- Payments
- Lost or stolen cards
- Fraud/disputes
- Transaction reviews
- Balance transfers
- Digital banking support
- Research and resolve customer concerns independently
- Navigate multiple systems and applications while speaking with customers
- Translate information in real time when needed to ensure clear communication
- Provide professional, empathetic, and solution-oriented customer support
- Escalate complex concerns to appropriate departments when necessary
Environment
- High-volume inbound call center environment
- Approximately 75–100 calls daily
- Back-to-back calls with strong focus on efficiency and quality
- Fast-paced, team-oriented setting
- Strong system navigation and multitasking skills required
Qualifications
- Fluent in both Spanish and English (reading and speaking required)
- Must pass bilingual assessment and phone screening
- Comfortable learning financial and banking terminology
- Strong communication and customer service skills
- Ability to work independently and remain professional under pressure
- Previous call center or customer service experience preferred
- Bachelor’s degree preferred, but not required depending on experience
Schedule Information
This is a 24/7 operation. Schedules are assigned prior to start and require availability to work either Saturday or Sunday with one weekday off.
Why Apply?
- Stable full-time opportunity
- Competitive hourly pay
- Opportunity to gain experience within financial services
- Professional training provided
- Growth potential within a large organization
- Collaborative team environment
Apply today if you are bilingual, customer-focused, and ready to join a fast-paced team supporting customers across the country.