Bilingual Customer Service Representative

The Customer Service Representative will assist patients with picking up their medications as well as checking out the medications through the Point of Sale (POS) system. This position is located at 455 Lakeshore Parkway, Rock Hill, SC.

No weekends or holidays are required. This is a full-time position with a schedule of Monday through Thursday from 11:00 a.m. to 7:00 p.m., and Friday from 9:00 a.m. to 5:00 p.m.

This role is a great opportunity for professional development and a transition into a pharmacy technician role.

About the Role:

• Provides excellent customer service by acknowledging, assisting, and showing compassion and professionalism toward a diverse patient population in person and over the phone
• Operates the cash register using the POS system
• Balances register drawer accurately each day
• Ensures all daily deposits are properly carried out in a timely way for all POS registers
• Check and enters daily orders from wholesalers
• Assist with routine inventory maintenance tasks
• Maintains a neat and organized workstation
• Retains pharmacy equipment in accordance with company standards
• Accepts prescription orders and evaluate information for completeness and accuracy
• Maintains temperature logs for the pharmacy and medication refrigerators
• Communicates effectively with other members of the pharmacy operations team
• Coordinates and track daily prescriptions deliveries and/or pick up orders
• Ensures all deliveries are made accurately and on time and accounted for
• Proactively identifies problems, escalate if/when appropriate, and provide effective solutions
• Multitasks in a fast-paced environment with several computer programs and patients
• Performs other related duties as assigned

About You:

• High School Diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience
• Bilingual fluency in Spanish is required
• Cashiering experience using POS software
• Prior retail pharmacy experience a plus; experience with shipping and packaging a plus
• Strong and effective communication and customer service skills 
• Knowledge of MS Suite including Word, spreadsheet software; inventory software; internet software; order processing systems
• Strong typing and data entry skills
• Able to lift and carry light to medium-weight packages 
• Ability to multitask and remain organized in a busy, fast-paced work environment
• Be pro-active in identifying and analyzing problems and provide solutions

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality. Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. 

Pay range: $16.00/hr. - $19.00/hr., based on credentials and geographic location

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.