Bilingual Customer Service Representative

Job Title:

Bilingual Customer Service Representative (English/Spanish) – Dispute Resolution Specialist

Location (city, state):

McLean, VA

Industry:

Nonprofit / Contact Center / Consumer Support

Pay:

$23.50–$25.00 per hour (depending on experience)

About Our Client:

Addison Group is working with a mission-driven nonprofit organization that supports consumer advocacy and fair business practices. This team is looking for a customer service professional who is bilingual in English and Spanish and passionate about helping others navigate important dispute resolution services.

Job Description:

This contract-to-hire opportunity is ideal for a career-minded customer service professional with prior call center experience. The role starts with a structured training program and transitions into a hybrid schedule. You’ll be responsible for assisting consumers, providing accurate information, and guiding them through resolution processes.

Key Responsibilities:

• Serve as the first point of contact for incoming calls, emails, and web-based inquiries
• Provide clear, empathetic explanations of dispute processes and eligibility
• Support claim intake, follow-up, and documentation using internal systems
• Learn and apply state-by-state consumer protection laws during inquiries
• Take part in outreach projects and team initiatives to improve service
• Maintain accurate case notes and system updates within contact center platforms

Qualifications:

• 4+ years of progressive experience in a customer service/call center role
• Bachelor’s degree required
• Bilingual fluency in English and Spanish is required
• Prior experience in a high-volume, professional contact center (preferably Fortune 500)
• Familiarity with tools such as RingCentral, Matterhorn, or similar platforms
• Excellent written and verbal communication skills
• Ability to multitask, problem-solve, and work effectively in fast-paced settings

Additional Details:

• Contract-to-hire position, with conversion possible after training completion (up to 1 year)
• Start date: Monday, August 11
• Hours: Monday–Friday, 9:00 AM–6:00 PM (1-hour unpaid lunch)
• Initial 3–6 weeks will be in-office for training, followed by a hybrid schedule (2 days onsite, 3 days remote)
• Background check required (includes federal, state, and county screenings)

Perks:

• Comprehensive health, dental, and vision benefits
• 401(k) plan with up to 6% employer match
• Generous PTO, vacation, and personal leave options
• On-site fitness center and employee assistance program
• Supportive and mission-driven team culture
• Modern office environment with collaborative workspace

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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