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Client Services Jobs

Bilingual Customer Service Representative

Gotham Biotech

Portland, ME(remote)

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JOB DETAILS
SKILLS
Billing, Communication Skills, Corporate Compliance, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Customer Service Software, Customer Support/Service, English Language, High School Diploma, Identify Issues, Microsoft Office, Multicultural, Multilingual, Online Chat, Presentation/Verbal Skills, Privacy Regulations, Problem Solving Skills, Regulatory Compliance, Resolve Customer Issues, Sales Management, Spanish Language, Team Player, Technical Support, Time Management, Training/Teaching, Writing Skills
LOCATION
Portland, ME
POSTED
3 days ago

This is a remote position.

We are seeking a highly skilled and empathetic Bilingual Customer Service Representative to join our dynamic team. In this role, you will serve as a vital point of contact for our diverse customer base, delivering exceptional support in both English and Spanish. Your ability to communicate clearly, resolve issues efficiently, and maintain a positive customer experience will directly impact customer satisfaction and retention. This position is ideal for a proactive individual who thrives in a fast-paced environment and is committed to providing professional, culturally sensitive service. As a Bilingual Customer Service Representative, you will play a crucial role in strengthening customer relationships, ensuring seamless communication, and contributing to the overall success of our customer service operations.

Responsibilities:
  • Provide prompt, accurate, and professional customer support via phone, email, and live chat in both English and Spanish.
  • Troubleshoot and resolve customer inquiries related to billing, account management, product usage, and service issues.
  • Maintain detailed and accurate records of all customer interactions using CRM software.
  • Escalate complex or urgent issues to the appropriate departments while ensuring timely follow-up.
  • Proactively identify opportunities to improve customer experience and service processes.
  • Collaborate with cross-functional teams to ensure consistent and effective communication.
  • Adhere to company policies, compliance standards, and data privacy regulations.
  • Participate in ongoing training and development to stay current on products, services, and support protocols.


Requirements

Requirements:
  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
  • Minimum of 1 year of experience in customer service, preferably in a bilingual or multicultural environment.
  • Fluent proficiency in both English and Spanish (written and spoken).
  • Strong verbal and written communication skills with excellent listening and problem-solving abilities.
  • Proficiency with CRM systems, Microsoft Office Suite, and other customer service software.
  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Basic understanding of billing, account management, and technical support processes.
  • Availability to work flexible shifts, including evenings, weekends, and holidays as needed.


About the Company

G

Gotham Biotech

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