Bilingual Customer Service Representative

Job Description:

Now hiring Bilingual Customer Service Representative

Kansas city , MO

$13.00 per hour

Turn "¿Cómo puedo ayudarte?" Into a Career Move

Responsibilities:

• Do inbound and outbound calls and assist customers with questions, orders, and issues
• Handle emails and live chats with a helpful, can-do attitude
• Troubleshoot problems and find fast, friendly solutions
• Document all customer interactions clearly and accurately in the system
• Stay up to date on product knowledge, services, and system updates
• Escalate complex issues to supervisors when needed
• Follow up on customer concerns to ensure satisfaction
• Meet daily performance goals for call volume, resolution time, and quality
• Collaborate with teammates to keep things running smoothly
• Represent the company with professionalism and positivity-every time

Requirements:

• High school diploma or GED required
• Bilingual (Spanish/English) required - you'll be helping a diverse group of customers
• Previous customer service or call center experience is a plus
• Clear communication skills-both spoken and written
• Patience, empathy, and a calm presence under pressure
• Tech-savvy: able to navigate computer systems and multitask
• Reliable, punctual, and ready to show up for your team
• Great listening skills and a solution-first mindset
• Able to work in a fast-paced, team-driven environment
• A positive attitude and a desire to help people-every single day

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative,

Tired of searching for "customer service jobs near me"? We hear you-and te escuchamos. Local companies are always looking for bilingual pros who can talk, listen, and stay cool under pressure. Sound like you? Let's connect.

What's in It for You?

• Good weekly pay - because you make customers happy
• Health benefits - medical, dental, vision
• 401(k) option - your future will thank you
• Referral bonus - get $$$ for bringing friends

The Skills You Need:

• You're a pro communicator-talk, type, and listen like a champ
• You can turn an upset customer into a happy one
• You handle calls, emails, and live chats with bi-lingual ease
• Tech-savvy? Even better! You pick up new systems fast
• You stay calm, cool, and collected-even on busy days

Let's turn your talent into a paycheck-apply today.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.