Bilingual Customer Service Representative Jobs in USA, TN, Nashville | Rose International Job
Rose International
Nashville, TN
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JOB DETAILS
SALARY
$25–$25 Per Hour
JOB TYPE
Temporary
SKILLS
Billing, Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Support/Service, Data Entry, High School Diploma, Interpersonal Skills, Logistics, Microsoft PowerPoint, Microsoft Word, Multilingual, Sales, Spanish Language
LOCATION
Nashville, TN
POSTED
27 days ago
Required Education: High School Diploma Required Qualifications: Bilingual in Spanish to effectively support Spanish-speaking customers2-3 years of customer service-related experienceAccurately document and record customer/client informationPrevious experience with computer applications (Microsoft Word, and PowerPoint)Excellent interpersonal and communication skills Bilingual Customer Service Representative Summary:Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaintsResponsibilities include determining the client’s issue, offer possible solutions or providing follow-up as neededMay be inbound, outbound or a combination of bothJob Duties: Handling inbound calls, data entry, email correspondence, international shipping coordination, logistics support, manifest creation, and credit analysisApprove the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting billsAct as escalation point for clients/customersApprove the referral of unresolved customer grievances to designated departments for further investigationReview, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenObtain and examine all relevant information to assess validity of complaints and to determine possible causesSolicit sale of new or additional services or products **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.