Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, English Language, Establish Priorities, High School Diploma, Lift/Move 25 Pounds, Mathematics, Multilingual, Multitasking, Order Picking/Packing, Order Processing, Problem Solving Skills, Returns Processing, Shipping/Receiving, Spanish Language, Status Reports, eCommerce
LOCATION
Hialeah, FL
POSTED
15 days ago
Abacus Staffing-
Abacus Corporation is a family-owned staffing leader with 80+ years of experience, providing modern workforce solutions nationwide. With a supportive culture and over 25,000 employees, we offer long-term jobs, competitive pay, benefits, and real growth opportunities.
Join the Abacus family.
CSR – Dedicated e-commerce accounts
YOU’RE ROLE
The CSR – Dedicated to e-commerce accounts – Dedicated Account responsibility in support of all services required by account as it pertains to preparing orders, handling returns, preparing deposits, with all daily tasks as required by account.
Responsibilities
Managing the day-to-day activities of order preparations
Processing all customer returns
Organizing workflow with pick and pack team associates
Handling of emails and requests from e-commerce off site customer
Data entry , scanning
Processing inbound in customers dedicated software system
Provide management with daily END OF DAY status reports on all tasks
Assist with processing orders, producing and reconciling business documents, and continuously facilitate communication with management
Facilitate inter-departmental communication to effectively provide customer support.
Provide assistance to customer with problems and resolutions
Facilitate inter-departmental communication to effectively provide customer support.
Organize, scan and file shipping and receiving digital pictures
Regularly facilitate instructions on the floor
Interact and possible lifting of cases up to 25 lbs.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations, if required, so that qualified employees can perform the essential functions of the job.
Skills and Experiences
High School Diploma or Equivalent
Bi-lingual (English & Spanish)
Prior Customer Service Experience
Basic computer and math skills
Must be very detail oriented, thorough and accurate.
Ability to establish priorities and accomplish multiple tasks
Shift- Monday to Friday, 8:00 Am to 5:00 PM
Need to be flexible for over-time nights and Saturdays as needed
Payrate: $19.50
Abacus Staffing
Office- (321)338-3931 Call or text with any questions.
Alternate- (321)417-0063 Call or text with any questions.