Bilingual Customer Service Representative

Are you looking to grow? So are we! Palacio Miller Insurance Agency in Louisville, Kentucky, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Service. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $35000.00 - $40000.00 per year

Annual Base Salary Based on Experience

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Appreciation Lunches

Paid Time Off (PTO)

Responsibilities

• Provide exceptional customer service and support
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in EzLynx.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly..
• Develop and maintain client relationships.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Provides on-going support to insurance clients as needed.

Education: High school diploma or equivalent required; college degree preferred.

Experience: A minimum of two years in a customer service role, preferably within the insurance industry.

Communication: Strong verbal and written communication skills are essential. Must speak Spanish.

Problem-Solving: Proven ability to resolve conflicts and provide solutions efficiently.

Technical Skills: Proficiency in Microsoft Office Suite and familiarity with CRM software.

Customer-focused: Excellent interpersonal skills and the ability to build customer relationships.

Time Management: Capable of managing multiple tasks in a fast-paced environment effectively.

License, prefer willing to train. Licensing assistance is available.