Bilingual Customer Service Rep. | CSR

 Bilingual Contact Center Specialist - Provider Network Support | Bilingual Call Center CSR

 Location: Austin, TX (Onsite)
 Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM
 Employment Type: Contract, with potential for extension based on performance

Position Overview

We are seeking a bilingual, customer-focused Contact Center Specialist to support Medicaid providers and clients within a high-volume service environment. This role is critical in ensuring accurate, timely, and professional assistance related to eligibility, claims, and program inquiries.

The ideal candidate thrives in a fast-paced call center setting, demonstrates strong communication and problem-solving skills, and maintains strict adherence to attendance, quality, and productivity standards.

Key Responsibilities

Customer Support & Call Handling

• Provide accurate, unbiased assistance to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiries
• Handle a high volume of inbound calls with professionalism, efficiency, and a customer-first approach
• Resolve issues in real time, escalating complex concerns when appropriate
• Transfer calls to appropriate departments as needed to ensure proper resolution

Documentation & Systems

• Accurately document all customer interactions in internal systems
• Maintain clear, concise, and compliant records for each call
• Utilize multiple systems simultaneously while managing call flow

Performance & Compliance

• Meet and exceed established KPIs, including call quality, handle time, and productivity metrics
• Maintain strict adherence to attendance and schedule requirements
• Follow all policies, procedures, and compliance standards related to Medicaid programs

Team Support

• Collaborate with team members and leadership to improve service delivery
• Participate in ongoing training and performance improvement initiatives
• Support additional tasks and responsibilities as assigned

Required Qualifications

• Minimum of 6 months' recent experience in a high-volume call center or contact center environment
• Bilingual in English and Spanish, must be able to read, write, and speak both fluently
  • Language proficiency must meet or exceed 80 percent on required assessments
• Strong verbal and written communication skills
• Proven customer service and problem resolution abilities
• Ability to multitask across multiple systems in a fast-paced environment
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong organizational skills with attention to detail

Work Environment & Expectations

• Fully onsite position in Austin, TX
• Must be flexible to work any assigned 8-hour shift within operating hours
• Schedule changes are not permitted during the first 90 days
• Strict adherence to attendance, punctuality, and performance metrics is required

Why This Opportunity

• Direct impact supporting Medicaid providers and communities
• Opportunity to build experience within government and healthcare programs
• Potential for contract extension based on performance and business need

Search Keywords / Alternate Titles

Bilingual Call Center Representative, Customer Service Representative Bilingual, Medicaid Customer Support, Provider Support Specialist, Contact Center Agent Spanish, Healthcare Call Center Representative, Member Services Representative

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.