Job Title: Bilingual Contact Center Specialist (Provider Network Support)
Pay Rate: $22/hr.
Location: Austin, TX (Onsite)
Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required.
Role Overview:
We are seeking a dedicated and skilled Bilingual Contact Call Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.
Key Responsibilities:
* Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
* Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
* Document all interactions in clear and concise online logs for accurate record-keeping.
* Transfer callers to appropriate Call Center units when necessary.
* Meet and exceed individual performance standards, including strict attendance and productivity metrics.
* Assist with problem resolution and escalate complex issues as needed.
* Perform additional duties as assigned by management.
Required Skills:
* Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
* Bilingual Proficiency: All bilingual staff are required to read, write and speak English and Spanish. The skills testing should reflect their ability to read, write and speak Spanish with an 80% or better score.
* Proficiency in Microsoft Office tools (Word, Excel, Outlook).
* Strong multitasking abilities and organizational skills.
Why Join Us?
* Be part of a team that makes a meaningful impact by supporting Medicaid providers and clients.
* Opportunities for professional growth and skill development.
* High chances for contract extension based on performance.
Additional Information:
* This is an onsite role based in Austin, TX.
* Travel and expenses are not covered by the client.
* Schedule change requests cannot be accommodated during the first 90 days.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.