Arterial Lines, Bank Management, Banking Services, Coaching, Computer Skills, Consumer Branding, Credit Cards, Cross-Selling, Customer Experience, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, English Language, Financial Services, Inbound Call Centers, Loans, Multilingual, Needs Assessment, Organizational Skills, Outbound Call Centers, Problem Solving Skills, Retail, Risk Management, Sales, Sales Management, Solution Sales, Spanish Language, Up-Selling, Video Chat
A-Line Staffing is seeking a motivated and detail-oriented Bilingual Customer Service Banker (English/Spanish) This role offers career growth, a supportive work environment, and full-time hours (40+ per week).
If interested in this Bilingual Customer Service Banker (English/Spanish) position APPLY NOW for IMMEDIATE consideration
Brittney Blackman |
bblackman@alinestaffing.com
| text 5867107970
BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | DETAILS AND COMPENSATION:
- Location: Lincoln RI – 100% on-site
- Payrate: $26/hr
- Required Availability: Full-Time
- Option 1: Tuesday – Friday (7:55 AM – 4:55 PM) & Saturday (8:55 AM – 5:55 PM)
- Option 2: Tuesday – Friday (12:00 PM – 9:00 PM) & Saturday (11:00 AM – 8:00 PM)
BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | SUMMARY AND HIGHLIGHTS:
The Bilingual Customer Service Banker is responsible for assisting clients through incoming calls with needs for credit and short-term lending while identifying additional opportunities to help them achieve their financial goals. Key expectations include building, deepening, and retaining client relationships, managing risk, and creating a positive customer experience.
- Benefits: Competitive suite of benefits including medical, dental, vision benefits, 401K match, Paid Time Off (PTO), and more.
BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | RESPONSIBILITIES:
- Client Advisory: Work with clients to uncover needs for credit and short-term lending. Ask probing questions to understand life and financial goals, and recommend the best products, services, and solutions.
- Customer Service & Sales: Respond to customer inquiries and concerns to create customized solutions. Sell and fulfill banking products including credit cards, lending solutions, and checking/savings accounts.
- Referrals: Identify client needs for licensed sales functions and make strategic referrals to internal business partners.
- Risk Management: Manage risk in every business, product, and service transaction by leveraging available tools and following guidelines.
- Relationship Building: Create a positive client experience through active listening, addressing questions clearly, building rapport, and handling objections effectively.
BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | REQUIREMENTS:
- Language: Must be fully fluent in both Spanish and English (speaking, writing, and reading).
- Education: Minimum High School Diploma / GED / Secondary School or equivalent.
- Experience: 2+ years of relevant experience.
- Technical Skills: Minimum of an intermediate level of proficiency with computers and an ability to learn new technology/processes.
- Core Competencies:
- Strong decision-making, problem-solving, and active listening skills.
- Self-motivated with excellent organizational habits and attention to detail.
- Flexibility to work the required schedule, including weekends and holidays.
- Comfort with ongoing change and receiving continuous performance feedback/coaching.
Desired Qualifications (Nice-to-Haves):
- Experience working in a call center or inbound/outbound contact center (phone, chat, and/or video).
- Prior experience in the banking or financial services industry (e.g., as a Personal Banker managing high client volume).
- Experience in Sales (up-selling, cross-selling, or referring products).
- Background in Retail or Hospitality with a strong focus on customer service branding.
Take the Next Step!
Join a company that values your growth and contributions. If you’re interested in the Bilingual Customer Service Banker (English/Spanish) role apply now or contact us for immediate consideration!
Brittney Blackman |
bblackman@alinestaffing.com
| text 5867107970
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A-Line Staffing Solutions LLC
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals
1,000 to 1,499 employees
Staffing/Employment Agencies
http://www.alinestaffing.com/