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Client Services Jobs

Bilingual Customer Service Agent – Optometry Practice

Open Eyes Vision Center

Fort Worth, TX

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JOB DETAILS
SALARY
$15–$17.50 Per Hour
SKILLS
Call Centers, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, English Language, Health Insurance, Information Technology & Information Systems, Medical Office, Medical Records, Multilingual, Multitasking, Optometry, Organizational Skills, Spanish Language, Team Building, Team Lead/Manager, Team Player, Telephone Skills, Training/Teaching, Vision Plan
LOCATION
Fort Worth, TX
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Pay: $15-$17.50 per hour based on experience
Schedule: Full-time
Location: In person
Requirement:Fluent in English and Spanish


We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.


What You’ll Do


  • Answer incoming calls with professionalism and warmth in both English and Spanish
  • Schedule and confirm patient appointments accurately
  • Enter and update patient information in our system
  • Help patients understand services, benefits, and next steps
  • Support smooth communication between clinics and patients
  • Maintain clear, accurate documentation of interactions
What We’re Looking For


  • Fluency in both English and Spanish (required)
  • Outstanding customer service skills and a friendly phone presence
  • Strong attention to detail and accuracy
  • Positive, team-player mindset
  • Organized and able to multitask in a busy environment
  • Comfortable using computers and scheduling systems
  • Medical office or call center experience preferred (not required)
We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.


Benefits


  • 401(k) with matching
  • Health, dental, and vision insurance
  • Paid time off
  • Training and ongoing support in a collaborative team environment

About the Company

O

Open Eyes Vision Center

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