Bilingual CSR 1 - Outreach

Bilingual Client Service Representative, Outreach Representative, Enrollment Specialist, Community Outreach Coordinator, Healthcare Enrollment Representative

English/Spanish Bilingual Required
 

Pay Rate: $20.00/hour
 Location: Stockton
 Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST
 Assignment Length: 4 Months
 Full-Time Opportunity
 Driving Required

We are seeking two bilingual English/Spanish Client Service Representatives - Outreach Agents to support community outreach, healthcare enrollment assistance, and beneficiary education services in the Stockton area.

This position is ideal for candidates who enjoy working directly with the community, helping individuals navigate healthcare options, and making a positive impact through outreach and education initiatives.

Position Overview

The Client Service Representative - Outreach Agent conducts in-person outreach and enrollment support services for beneficiaries through individual assistance, group presentations, community events, and educational sessions. This role works closely with county staff, community organizations, and program participants to ensure individuals receive accurate information regarding healthcare plan options and enrollment services.

Key Responsibilities

• Conduct face-to-face outreach and enrollment assistance services
• Present healthcare plan options to beneficiaries through group and individual presentations
• Assist beneficiaries with enrollment and disenrollment processes
• Provide education on healthcare plans and available services
• Support beneficiaries with medical exemption and waiver inquiries
• Maintain positive working relationships with county staff and community organizations
• Participate in community events and health fairs as needed
• Perform enrollment/disenrollment data entry and documentation
• Accurately document daily activities within CRM systems
• Maintain compliance with established procedures and quality standards
• Meet productivity and quality performance goals
• Assist with training and guidance of new team members when needed
• Identify process improvement opportunities and communicate recommendations to leadership
• Travel throughout the county and surrounding areas as assigned

Qualifications

• English/Spanish bilingual fluency required, including reading and writing skills
• High School Diploma, GED, or equivalent required
• Strong customer service and communication skills
• Comfortable speaking in front of groups and conducting presentations
• Basic computer proficiency including:
  • Microsoft Word
  • Excel
  • PowerPoint
• Typing speed of 20+ WPM required
• Ability to quickly learn new software systems
• Valid California driver's license and proof of insurance required
• Reliable transportation required
• Strong organizational and multitasking abilities
• Ability to work independently and within a team environment
• Ability to work in a fast-paced, deadline-driven environment

Preferred Qualifications

• Previous human services, healthcare, outreach, or customer service experience
• Community outreach or public speaking experience
• Experience working with low-income or diverse populations
• Teaching, training, marketing, public relations, or health education experience preferred

Work Environment

• Office-based environment
• Community outreach and travel throughout the county required
• Ability to occasionally lift or move items up to 25 pounds

If you are passionate about helping others, enjoy working within the community, and thrive in a people-focused environment, we encourage you to apply today.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.